ap-sf 0 Posted January 12, 2015 Posted January 12, 2015 For the last few days, every time I've opened Evernote (free) on my Windows 7 PC, i get a fatal error which closes the application. Logs are below. I've tried completely uninstalling Evernote (including registry keys) and re-installing, and get the same error. Anyone else have this problem or found a solution? I can't use the product at all. ------------------ Exception Info: Evernote.exe v.5.8.1.6061 (0xe06d7363) C++_EXCEPTION at 0x7708c42d Call stack: 0x7708c42d KERNELBASE.dll!0x7708c42d RaiseException+0x58(0xe06d7363,0x1,0x3,0xcf6fdb8) 0x00ae1c4c Evernote.exe!0x00ae1c4c(0xcf6fde4,0xd3cc20,0x2e73ac26,0x32) 0x0085a3ba Evernote.exe!0x0085a3ba(0x32,0x2e73af22,0x76451136,0x52addb4) 0x006ee3ec Evernote.exe!0x006ee3ec(0x2e73af16,0,0x863e138,0xcf6ff44) 0x006ee49c Evernote.exe!0x006ee49c(0x4bef3c,0x52addb4,0x2e73aeba,0) 0x006ee552 Evernote.exe!0x006ee552(0,0,0,0) 0x00000000 Developer Info: 3 C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (22.0MB Fixed) 4 Application language: en-US 10 C:\Users\apalmer\AppData\Local\Evernote\Evernote\Logs\AppLog_2015-01-12.txt --- Copied "C:\Users\apalmer\AppData\Local\Evernote\Evernote\Logs\AppLog_2015-01-12.txt" ******** * The Activity Log contains a detailed list of the steps the Evernote application performs, * as well as information about your account and your device. Your Note titles, tags, * Notebook names and occasionally Note content also may be included. We treat your * Activity Log data as confidential, and the terms of our Privacy Policy apply (http://evernote.com/privacy). * * You may remove anything you do not want to send us. ******** Log opened on 2015/01/12 10:00:50 (UTC-8:00) 10:00:50 [7672] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 10:00:50 [7672] Client info: Evernote Windows/272632; Windows/6.1.7601 Service Pack 1; 10:00:50 [7672] Bootstrap info: Evernote (loadedBundled) 10:00:50 [5508] Requesting bootstrap info from "www.evernote.com" (en-US) 10:00:50 [5508] 0% Connecting to www.evernote.com/edam/user 10:00:50 [5508] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 10:00:50 [5508] Bootstrap info: Evernote (loadedFresh) 10:00:50 [7672] Loaded session count: 0, last session: (none) 10:00:51 [7672] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (21.6MB Fixed) 10:00:54 [7672] Registered session count: 1, last session: 2015/01/12 10:00:00 10:00:54 [9924] Finding related notes for note 1781 10:00:55 [7712] 0% Connecting to www.evernote.com/edam/note/s35 10:00:55 [2484] Client synchronization started 10:00:55 [5548] 0% Connecting to www.evernote.com/edam/note/s35 10:00:55 [5548] 0% Loaded updateCount: 2713 10:00:55 [8868] 0% Connecting to www.evernote.com/edam/note/s35 10:00:55 [8868] 0% Synchronizing ads 10:00:55 [8868] 0% Reporting 6 ads, language: "en-US" 10:00:55 [8868] 0% * clientProperty: [client]=[EvernoteWindows] 10:00:55 [8868] 0% * ad id=903, impression time=120 count=1 10:00:55 [8868] 0% * ad id=905, impression time=120 count=1 10:00:55 [8868] 0% * ad id=900, impression time=0 count=0 10:00:55 [8868] 0% * ad id=904, impression time=0 count=0 10:00:55 [8868] 0% * ad id=901, impression time=0 count=0 10:00:55 [8868] 0% * ad id=902, impression time=0 count=0 10:00:55 [5548] 0% Usage Metrics: sessionCount=1 10:00:55 [5548] 0% Client is up to date with the server, updateCount: 2713 10:00:55 [5548] 0% Updating user "amypalmer" 10:00:55 [8868] 0% Retrieving 6 ads 10:00:55 [8868] 0% * ad id=905 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/905" image/jpeg 3.9KB destinationUrl="https://www.evernote.com/prom/click?i=905&u=3796738&a=evernote%20windows&v=272632" displaySeconds=120 score=70.367028 openInTrunk=0 10:00:55 [8868] 0% * ad id=904 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/904" image/jpeg 3.6KB destinationUrl="https://www.evernote.com/prom/click?i=904&u=3796738&a=evernote%20windows&v=272632" displaySeconds=120 score=69.099862 openInTrunk=0 10:00:55 [8868] 0% * ad id=902 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/902" image/jpeg 4.3KB destinationUrl="https://www.evernote.com/prom/click?i=902&u=3796738&a=evernote%20windows&v=272632" displaySeconds=120 score=62.305212 openInTrunk=0 10:00:55 [8868] 0% * ad id=900 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/900" image/jpeg 4.4KB destinationUrl="https://www.evernote.com/prom/click?i=900&u=3796738&a=evernote%20windows&v=272632" displaySeconds=120 score=52.555461 openInTrunk=0 10:00:55 [8868] 0% * ad id=903 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/903" image/jpeg 4.3KB destinationUrl="https://www.evernote.com/prom/click?i=903&u=3796738&a=evernote%20windows&v=272632" displaySeconds=120 score=37.023521 openInTrunk=0 10:00:55 [8868] 0% * ad id=901 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/901" image/jpeg 4.4KB destinationUrl="https://www.evernote.com/prom/click?i=901&u=3796738&a=evernote%20windows&v=272632" displaySeconds=120 score=29.623880 openInTrunk=0 10:00:55 [5548] 0% * email last verified 2014/11/11 09:23:50 (UTC-8:00) 10:00:56 [9924] * Found 2 related notes for note 1781 10:00:56 [5548] 0% Updating server items 10:00:56 [5548] 0% Updating server note "TechTarget (Lindsay Jubb)", resource count: 0 10:00:56 [5548] 0% * guid={90dddeba-e6eb-438a-9cab-144d81037f77} 10:00:56 [5548] 0% * updateCount: 2713 --> 2714 10:00:56 [5548] 100% Saved account updateCount: 2714 10:00:56 [2484] Client synchronization finished, status: complete 10:00:56 [2484] * 1 item sent 10:00:56 [2484] * elapsed time: 0s 10:01:28 [6436] Finding related notes for note 1773 10:01:28 [7712] 0% Connecting to www.evernote.com/edam/note/s35 10:01:29 [6436] * Found 2 related notes for note 1773 10:01:30 [9516] 0% Retrieving note lock status for "2 - Operational Notebook" 10:01:30 [9516] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:01:30 [9516] 0% * noteUpdateSequenceNumber: 2606 10:01:30 [9516] 0% * viewingUserIds: (me) 10:01:30 [6436] Finding related notes for note 426 10:01:31 [6436] * Found 2 related notes for note 426 10:01:32 [9516] 0% Acquiring note lock for "2 - Operational Notebook" 10:01:32 [9516] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:01:32 [9516] 0% * noteUpdateSequenceNumber: 2606 10:01:32 [9516] 0% * viewingUserIds: (me) 10:01:32 [9516] 0% * lockHolderUserId: (me) 10:01:32 [9516] 0% * lockRenewBy: 2015/01/12 10:02:37 10:01:50 [5520] 0% Connecting to www.evernote.com/edam/note/s35 10:01:50 [5520] 0% Releasing note lock for "2 - Operational Notebook" 10:01:50 [5520] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:01:50 [5520] 0% * noteUpdateSequenceNumber: 2606 10:01:50 [5520] 0% * viewingUserIds: (me) 10:02:01 [5520] 0% Connecting to www.evernote.com/edam/note/s35 10:02:01 [5520] 0% Acquiring note lock for "2 - Operational Notebook" 10:02:01 [5520] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:02:01 [5520] 0% * noteUpdateSequenceNumber: 2606 10:02:01 [5520] 0% * viewingUserIds: (me) 10:02:01 [5520] 0% * lockHolderUserId: (me) 10:02:01 [5520] 0% * lockRenewBy: 2015/01/12 10:03:07 10:02:03 [5520] 0% Releasing note lock for "2 - Operational Notebook" 10:02:03 [5520] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:02:03 [5520] 0% * noteUpdateSequenceNumber: 2606 10:02:03 [5520] 0% * viewingUserIds: (me) 10:02:04 [5520] 0% Retrieving note lock status for "Marketo notes" 10:02:04 [5520] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:02:04 [5520] 0% * noteUpdateSequenceNumber: 2522 10:02:04 [5520] 0% * viewingUserIds: (me) 10:02:05 [5720] Finding related notes for note 310 10:02:05 [5720] * Found 1 related notes for note 310 10:02:05 [5520] 0% Acquiring note lock for "Marketo notes" 10:02:05 [5520] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:02:05 [5520] 0% * noteUpdateSequenceNumber: 2522 10:02:05 [5520] 0% * viewingUserIds: (me) 10:02:05 [5520] 0% * lockHolderUserId: (me) 10:02:05 [5520] 0% * lockRenewBy: 2015/01/12 10:03:11 10:02:08 [5520] 0% Releasing note lock for "Marketo notes" 10:02:08 [5520] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:02:08 [5520] 0% * noteUpdateSequenceNumber: 2522 10:02:08 [5520] 0% * viewingUserIds: (me) 10:02:22 [8220] Finding related notes for note 547 10:02:22 [7712] 0% Connecting to www.evernote.com/edam/note/s35 10:02:23 [8220] * Found 4 related notes for note 547 10:02:29 [8736] Finding related notes for note 562 10:02:29 [7712] 0% Connecting to www.evernote.com/edam/note/s35 10:02:29 [8736] * Found 1 related notes for note 562 10:02:30 [8736] Finding related notes for note 336 10:02:30 [8736] * Found 1 related notes for note 336 10:02:49 [6380] Finding related notes for note 634 10:02:49 [7712] 0% Connecting to www.evernote.com/edam/note/s35 10:02:49 [6380] * Found 1 related notes for note 634 10:02:49 [9852] 0% Retrieving note lock status for "2 - Operational Notebook" 10:02:49 [9852] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:02:49 [9852] 0% * noteUpdateSequenceNumber: 2606 10:02:49 [9852] 0% * viewingUserIds: (me) 10:02:50 [6380] Finding related notes for note 453 10:02:50 [6380] * Found 0 related notes for note 453 10:02:51 [1072] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin5/ReleaseNotes_5.6.4.4632_en-us.html 10:02:55 [9852] 0% Acquiring note lock for "2 - Operational Notebook" 10:02:55 [9852] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:02:55 [9852] 0% * noteUpdateSequenceNumber: 2606 10:02:55 [9852] 0% * viewingUserIds: (me) 10:02:55 [9852] 0% * lockHolderUserId: (me) 10:02:55 [9852] 0% * lockRenewBy: 2015/01/12 10:04:01 10:02:57 [9852] 0% Releasing note lock for "2 - Operational Notebook" 10:02:57 [9852] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:02:57 [9852] 0% * noteUpdateSequenceNumber: 2606 10:02:57 [9852] 0% * viewingUserIds: (me) 10:02:58 [9852] 0% Retrieving note lock status for "Marketo notes" 10:02:58 [9852] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:02:58 [9852] 0% * noteUpdateSequenceNumber: 2522 10:02:58 [9852] 0% * viewingUserIds: (me) 10:02:58 [9852] 0% Acquiring note lock for "Marketo notes" 10:02:58 [9852] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:02:58 [9852] 0% * noteUpdateSequenceNumber: 2522 10:02:58 [9852] 0% * viewingUserIds: (me) 10:02:58 [9852] 0% * lockHolderUserId: (me) 10:02:58 [9852] 0% * lockRenewBy: 2015/01/12 10:04:04 10:03:32 [9580] Finding related notes for note 310 10:03:32 [7712] 0% Connecting to www.evernote.com/edam/note/s35 10:03:32 [9580] * Found 1 related notes for note 310 10:03:33 [7060] 0% Syncing note "Marketo notes", resource count: 0 10:03:33 [7060] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:03:33 [7060] 0% Updating server note "Marketo notes", resource count: 0 10:03:33 [7060] 0% * guid={54f94442-4699-408b-b597-5bf26b5a3690} 10:03:33 [9772] 0% Connecting to www.evernote.com/edam/note/s35 10:03:33 [9772] 0% Releasing note lock for "Marketo notes" 10:03:33 [9772] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:03:33 [9772] 0% * noteUpdateSequenceNumber: 2522 10:03:33 [9772] 0% * viewingUserIds: (me) 10:03:33 [9772] 0% Retrieving note lock status for "2 - Operational Notebook" 10:03:33 [9772] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:33 [9772] 0% * noteUpdateSequenceNumber: 2606 10:03:33 [9772] 0% * viewingUserIds: (me) 10:03:33 [9772] 0% Acquiring note lock for "Marketo notes" 10:03:33 [9772] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:03:33 [9772] 0% * noteUpdateSequenceNumber: 2522 10:03:33 [9772] 0% * viewingUserIds: (me) 10:03:33 [9772] 0% * lockHolderUserId: (me) 10:03:33 [9772] 0% * lockRenewBy: 2015/01/12 10:04:38 10:03:33 [7060] 0% * updateCount: 0 --> 2715 10:03:33 [9772] 0% Acquiring note lock for "2 - Operational Notebook" 10:03:33 [9772] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:33 [9772] 0% * noteUpdateSequenceNumber: 2606 10:03:33 [9772] 0% * viewingUserIds: (me) 10:03:33 [9772] 0% * lockHolderUserId: (me) 10:03:33 [9772] 0% * lockRenewBy: 2015/01/12 10:04:38 10:03:34 [9772] 0% Acquiring note lock for "Marketo notes" 10:03:34 [9772] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:03:34 [9772] 0% * noteUpdateSequenceNumber: 2715 10:03:34 [9772] 0% * viewingUserIds: (me) 10:03:34 [9772] 0% * lockHolderUserId: (me) 10:03:34 [9772] 0% * lockRenewBy: 2015/01/12 10:04:39 10:03:35 [9772] 0% Acquiring note lock for "2 - Operational Notebook" 10:03:35 [9772] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:35 [9772] 0% * noteUpdateSequenceNumber: 2606 10:03:35 [9772] 0% * viewingUserIds: (me) 10:03:35 [9772] 0% * lockHolderUserId: (me) 10:03:35 [9772] 0% * lockRenewBy: 2015/01/12 10:04:40 10:03:38 [7060] 0% Syncing note "2 - Operational Notebook", resource count: 1 10:03:38 [7060] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:38 [9772] 0% Connecting to www.evernote.com/edam/note/s35 10:03:38 [9772] 0% Acquiring note lock for "Marketo notes" 10:03:38 [9772] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:03:38 [9772] 0% * noteUpdateSequenceNumber: 2715 10:03:38 [9772] 0% * viewingUserIds: (me) 10:03:38 [9772] 0% * lockHolderUserId: (me) 10:03:38 [9772] 0% * lockRenewBy: 2015/01/12 10:04:44 10:03:38 [7060] 0% Updating server note "2 - Operational Notebook", resource count: 1 10:03:38 [7060] 0% * guid={1d9b41c1-76f9-4163-a2c4-7631fcbeb6ec} 10:03:38 [9772] 0% Acquiring note lock for "2 - Operational Notebook" 10:03:38 [9772] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:39 [9772] 0% * noteUpdateSequenceNumber: 2606 10:03:39 [9772] 0% * viewingUserIds: (me) 10:03:39 [9772] 0% * lockHolderUserId: (me) 10:03:39 [9772] 0% * lockRenewBy: 2015/01/12 10:04:44 10:03:39 [9772] 0% Releasing note lock for "2 - Operational Notebook" 10:03:39 [9772] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:39 [9772] 0% * noteUpdateSequenceNumber: 2606 10:03:39 [9772] 0% * viewingUserIds: (me) 10:03:39 [7060] 0% * rsrc={2d7a69cf-23b3-4548-958d-9d3249e4a40e}, note={1d9b41c1-76f9-4163-a2c4-7631fcbeb6ec} 10:03:39 [7060] 0% * updateCount: 0 --> 2716 10:03:39 [7060] 0% * updateCount: 2716 --> 2717 10:03:39 [9772] 0% Acquiring note lock for "2 - Operational Notebook" 10:03:39 [9772] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:03:39 [9772] 0% * noteUpdateSequenceNumber: 2716 10:03:39 [9772] 0% * viewingUserIds: (me) 10:03:39 [9772] 0% * lockHolderUserId: (me) 10:03:39 [9772] 0% * lockRenewBy: 2015/01/12 10:04:45 10:03:40 [9772] 0% Releasing note lock for "Marketo notes" 10:03:40 [9772] 0% * guid={54F94442-4699-408B-B597-5BF26B5A3690} 10:03:40 [9772] 0% * noteUpdateSequenceNumber: 2715 10:03:40 [9772] 0% * viewingUserIds: (me) 10:04:40 [2872] 0% Connecting to www.evernote.com/edam/note/s35 10:04:40 [2872] 0% Acquiring note lock for "2 - Operational Notebook" 10:04:40 [2872] 0% * guid={1D9B41C1-76F9-4163-A2C4-7631FCBEB6EC} 10:04:40 [2872] 0% * noteUpdateSequenceNumber: 2716 10:04:40 [2872] 0% * viewingUserIds: (me) 10:04:40 [2872] 0% * lockHolderUserId: (me) 10:04:40 [2872] 0% * lockRenewBy: 2015/01/12 10:05:46 Log opened on 2015/01/12 11:39:38 (UTC-8:00) 11:39:38 [2652] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 11:39:38 [2652] Client info: Evernote Windows/274061; Windows/6.1.7601 Service Pack 1; 11:39:38 [2652] Bootstrap info: Evernote (loadedBundled) 11:39:38 [2652] Created SendTo shortcut: 11:39:38 [2652] * link: "C:\Users\apalmer\AppData\Roaming\Microsoft\Windows\SendTo\Evernote.lnk" 11:39:38 [2652] * path: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 11:39:38 [8356] Requesting bootstrap info from "www.evernote.com" (en-US) 11:39:38 [8356] 0% Connecting to www.evernote.com/edam/user 11:39:38 [8356] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 11:39:38 [8356] Bootstrap info: Evernote (loadedFresh) 11:39:39 [2652] Setting the service host to "www.evernote.com" 11:39:51 [2652] 0% Connecting to www.evernote.com/edam/user 11:39:51 [2652] 0% Authenticating user "amypalmer1@gmail.com" 11:39:55 [2652] Loaded session count: 0, last session: (none) 11:39:55 [6972] 0% Connecting to www.evernote.com/shard/s35/utility 11:39:56 [2652] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (21.9MB Fixed) 11:39:56 [2652] * tag attributes table rebuilt 11:39:56 [2652] * note attributes table rebuilt 11:39:56 [2652] * notebook attributes table rebuilt 11:39:56 [2652] * message attributes table rebuilt 11:39:56 [2652] * thread attributes table rebuilt 11:39:56 [2652] * user attributes table rebuilt 11:39:56 [2652] * identity attributes table rebuilt 11:39:56 [2652] * contact attributes table rebuilt 11:39:56 [2652] * external user attributes table rebuilt 11:39:56 [2652] * attachment attributes table rebuilt 11:40:00 [2652] Registered session count: 1, last session: 2015/01/12 11:30:00 11:40:01 [6764] Client synchronization started 11:40:01 [9968] 0% Connecting to www.evernote.com/edam/note/s35 11:40:01 [9968] 0% Loaded updateCount: 2714 11:40:01 [9968] 0% Usage Metrics: sessionCount=1 11:40:01 [9968] 0% Client updateCount: 2714, server updateCount: 2717 11:40:01 [9968] 0% Retrieving list of changes from the server 11:40:01 [9968] 0% * saved 1 sync chunks, updateCount=2717 11:40:01 [9968] 0% Receiving changes 11:40:01 [9968] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks 11:40:01 [9968] 0% * update 0 notebooks, 2 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks 11:40:01 [9968] 0% Connecting to www.evernote.com/edam/user 11:40:01 [9968] 0% Updating user "amypalmer" 11:40:01 [9968] 0% * email last verified 2014/11/11 09:23:50 (UTC-8:00) 11:40:01 [8632] 0% Connecting to www.evernote.com/edam/note/s35 11:40:01 [8632] 0% Retrieving 2 notes 11:40:01 [8632] 0% Retrieving note "2 - Operational Notebook" 11:40:01 [8632] 0% * guid={1d9b41c1-76f9-4163-a2c4-7631fcbeb6ec} 11:40:02 [8632] 0% Retrieving resource, total size=2346 11:40:02 [8632] 0% * guid={2d7a69cf-23b3-4548-958d-9d3249e4a40e} 11:40:02 [8632] 0% * note={1d9b41c1-76f9-4163-a2c4-7631fcbeb6ec} 11:40:02 [8632] 0% * resource recognition data, size=2346 11:40:02 [8632] 50% Retrieving note "Marketo notes" 11:40:02 [8632] 50% * guid={54f94442-4699-408b-b597-5bf26b5a3690} 11:40:02 [8632] 100% Submitting a batch of 1 note calls, size=2.3KB 11:40:02 [6764] Client synchronization finished, status: complete 11:40:02 [6764] * elapsed time: 1s Log opened on 2015/01/12 11:40:22 (UTC-8:00) 11:40:22 [6596] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 11:40:22 [6596] Client info: Evernote Windows/274061; Windows/6.1.7601 Service Pack 1; 11:40:22 [6596] Bootstrap info: Evernote (loadedBundled) 11:40:22 [4948] Requesting bootstrap info from "www.evernote.com" (en-US) 11:40:22 [4948] 0% Connecting to www.evernote.com/edam/user 11:40:22 [4948] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 11:40:22 [4948] Bootstrap info: Evernote (loadedFresh) 11:40:22 [6596] Loaded session count: 0, last session: (none) 11:40:22 [5228] 0% Connecting to www.evernote.com/shard/s35/utility 11:40:22 [6596] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (22.0MB Fixed) 11:40:24 [6596] Registered session count: 1, last session: 2015/01/12 11:30:00 Log opened on 2015/01/12 12:04:16 (UTC-8:00) 12:04:16 [4788] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 12:04:16 [4788] Client info: Evernote Windows/274061; Windows/6.1.7601 Service Pack 1; 12:04:16 [4788] Bootstrap info: Evernote (loadedBundled) 12:04:16 [9408] Requesting bootstrap info from "www.evernote.com" (en-US) 12:04:16 [9408] 0% Connecting to www.evernote.com/edam/user 12:04:16 [9408] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 12:04:16 [9408] Bootstrap info: Evernote (loadedFresh) 12:04:16 [4788] Loaded session count: 0, last session: (none) 12:04:16 [9748] 0% Connecting to www.evernote.com/shard/s35/utility 12:04:16 [4788] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (22.0MB Fixed) 12:04:18 [4788] Registered session count: 1, last session: 2015/01/12 12:00:00 Log opened on 2015/01/12 13:03:56 (UTC-8:00) 13:03:56 [5752] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 13:03:56 [5752] Client info: Evernote Windows/274061; Windows/6.1.7601 Service Pack 1; 13:03:56 [5752] Bootstrap info: Evernote (loadedBundled) 13:03:56 [8652] Requesting bootstrap info from "www.evernote.com" (en-US) 13:03:56 [8652] 0% Connecting to www.evernote.com/edam/user 13:03:56 [8652] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 13:03:56 [8652] Bootstrap info: Evernote (loadedFresh) 13:03:56 [5752] Loaded session count: 0, last session: (none) 13:03:56 [3260] 0% Connecting to www.evernote.com/shard/s35/utility 13:03:56 [5752] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (22.0MB Fixed) 13:03:58 [5752] Registered session count: 1, last session: 2015/01/12 13:00:00 13:04:00 [9440] Client synchronization started 13:04:00 [5156] 0% Connecting to www.evernote.com/edam/note/s35 13:04:00 [5156] 0% Loaded updateCount: 2717 13:04:00 [5156] 0% Usage Metrics: sessionCount=1 13:04:00 [5156] 0% Client is up to date with the server, updateCount: 2717 13:04:00 [9440] Client synchronization finished, status: complete 13:04:00 [9440] * elapsed time: 0s Log opened on 2015/01/12 13:30:06 (UTC-8:00) 13:30:06 [8148] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 13:30:06 [8148] Client info: Evernote Windows/274061; Windows/6.1.7601 Service Pack 1; 13:30:06 [8148] Bootstrap info: Evernote (loadedBundled) 13:30:07 [8148] Created SendTo shortcut: 13:30:07 [8148] * link: "C:\Users\apalmer\AppData\Roaming\Microsoft\Windows\SendTo\Evernote.lnk" 13:30:07 [8148] * path: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 13:30:07 [7104] Requesting bootstrap info from "www.evernote.com" (en-US) 13:30:07 [7104] 0% Connecting to www.evernote.com/edam/user 13:30:07 [7104] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 13:30:07 [7104] Bootstrap info: Evernote (loadedFresh) 13:30:07 [8148] Setting the service host to "www.evernote.com" 13:30:29 [8148] 0% Connecting to www.evernote.com/edam/user 13:30:29 [8148] 0% Authenticating user "amypalmer1@gmail.com" 13:30:33 [8148] Loaded session count: 0, last session: (none) 13:30:33 [8696] 0% Connecting to www.evernote.com/shard/s35/utility 13:30:33 [8148] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (22.0MB Fixed) 13:30:35 [8148] Registered session count: 1, last session: 2015/01/12 13:30:00 Log opened on 2015/01/12 13:31:10 (UTC-8:00) 13:31:10 [8524] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 13:31:10 [8524] Client info: Evernote Windows/274061; Windows/6.1.7601 Service Pack 1; 13:31:10 [8524] Bootstrap info: Evernote (loadedBundled) 13:31:10 [8724] Requesting bootstrap info from "www.evernote.com" (en-US) 13:31:10 [8724] 0% Connecting to www.evernote.com/edam/user 13:31:10 [8724] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote 13:31:10 [8724] Bootstrap info: Evernote (loadedFresh) 13:31:10 [8524] Loaded session count: 0, last session: (none) 13:31:10 [7724] 0% Connecting to www.evernote.com/shard/s35/utility 13:31:10 [8524] Opened database: C:\Users\apalmer\AppData\Local\Evernote\Evernote\Databases\amypalmer.exb (22.0MB Fixed) 13:31:12 [8524] Registered session count: 1, last session: 2015/01/12 13:30:00 Log opened on 2015/01/12 13:31:28 (UTC-8:00) 13:31:28 [8312] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" Log closed on 2015/01/12 13:31:28 (UTC-8:00) 13:31:28 [8524] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" --- End of "C:\Users\apalmer\AppData\Local\Evernote\Evernote\Logs\AppLog_2015-01-12.txt" Processor Info: 8 INTEL level 6 revision 0x3c03 Operating System Info: 6.1 build 7601 Service Pack 1 Processor Context: eax=0x0cf6fd3c ebx=0x00000000 ecx=0x00000003 edx=0x00000000 esi=0x0b5abbd0 edi=0x0860468c eip=0x7708c42d esp=0x0cf6fd3c ebp=0x0cf6fd8c efl=0x00000206 (iopl=0) cs=0x00000023 ss=0x0000002b ds=0x0000002b es=0x0000002b fs=0x00000053 gs=0x0000002b Loaded modules: C:\Program Files (x86)\Evernote\Evernote\Evernote.exe base=0x400000 size=0x12f1000 defaultbase=0x00400000 timestamp=Wed Dec 17 14:26:31 2014 fileversion=5.8.1.6061 productversion=5.8.1.6061 C:\Windows\SysWOW64\ntdll.dll base=0x778f0000 size=0x180000 defaultbase=0x778f0000 timestamp=Wed Aug 28 18:50:31 2013 fileversion=6.1.7601.18247 productversion=6.1.7601.18247 C:\Windows\SysWOW64\kernel32.dll base=0x76440000 size=0x110000 defaultbase=0x76440000 timestamp=Tue Mar 04 01:19:01 2014 fileversion=6.1.7601.18409 productversion=6.1.7601.18409 C:\Windows\SysWOW64\KERNELBASE.dll base=0x77080000 size=0x47000 defaultbase=0x77080000 timestamp=Tue Mar 04 01:19:02 2014 fileversion=6.1.7601.18409 productversion=6.1.7601.18409 C:\Windows\SysWOW64\wininet.dll base=0x76a80000 size=0x1d5000 defaultbase=0x76a80000 timestamp=Fri Nov 21 17:00:06 2014 fileversion=11.0.9600.17496 productversion=11.0.9600.17496 C:\Windows\SysWOW64\msvcrt.dll base=0x76d30000 size=0xac000 defaultbase=0x76d30000 timestamp=Thu Dec 15 23:45:38 2011 fileversion=7.0.7601.17744 productversion=6.1.8638.17744 C:\Windows\SysWOW64\api-ms-win-downlevel-user32-l1-1-0.dll base=0x76900000 size=0x4000 defaultbase=0x76900000 timestamp=Sun Jan 13 13:11:21 2013 fileversion=6.2.9200.16492 productversion=6.2.9200.16492 C:\Windows\SysWOW64\user32.dll base=0x77370000 size=0x100000 defaultbase=0x77370000 timestamp=Sat Nov 20 04:08:57 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\gdi32.dll base=0x766e0000 size=0x90000 defaultbase=0x766e0000 timestamp=Fri Aug 22 18:45:55 2014 fileversion=6.1.7601.18577 productversion=6.1.7601.18577 C:\Windows\SysWOW64\lpk.dll base=0x765e0000 size=0xa000 defaultbase=0x765e0000 timestamp=Wed Jun 05 21:57:01 2013 fileversion=6.1.7601.18177 productversion=6.1.7601.18177 C:\Windows\SysWOW64\usp10.dll base=0x765f0000 size=0x9d000 defaultbase=0x765f0000 timestamp=Thu Apr 24 19:04:57 2014 fileversion=1.626.7601.18454 productversion=1.626.7601.18454 C:\Windows\SysWOW64\advapi32.dll base=0x76c90000 size=0xa0000 defaultbase=0x76c90000 timestamp=Wed Aug 28 18:48:26 2013 fileversion=6.1.7601.18247 productversion=6.1.7601.18247 C:\Windows\SysWOW64\sechost.dll base=0x76c60000 size=0x19000 defaultbase=0x76c60000 timestamp=Mon Jul 13 18:10:28 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\SysWOW64\rpcrt4.dll base=0x76980000 size=0xf0000 defaultbase=0x76980000 timestamp=Sun Jul 13 18:40:58 2014 fileversion=6.1.7601.18532 productversion=6.1.7601.18532 C:\Windows\SysWOW64\sspicli.dll base=0x75290000 size=0x60000 defaultbase=0x75290000 timestamp=Mon Oct 13 18:49:38 2014 fileversion=6.1.7601.18637 productversion=6.1.7601.18637 C:\Windows\SysWOW64\CRYPTBASE.dll base=0x75280000 size=0xc000 defaultbase=0x75280000 timestamp=Mon Jul 13 16:12:01 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\SysWOW64\api-ms-win-downlevel-shlwapi-l1-1-0.dll base=0x76a70000 size=0x4000 defaultbase=0x76a70000 timestamp=Sun Jan 13 13:17:03 2013 fileversion=6.2.9200.16492 productversion=6.2.9200.16492 C:\Windows\SysWOW64\shlwapi.dll base=0x76370000 size=0x57000 defaultbase=0x76370000 timestamp=Sat Nov 20 04:06:58 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\api-ms-win-downlevel-version-l1-1-0.dll base=0x768f0000 size=0x4000 defaultbase=0x768f0000 timestamp=Sun Jan 13 13:11:07 2013 fileversion=6.2.9200.16492 productversion=6.2.9200.16492 C:\Windows\System32\version.dll base=0x743c0000 size=0x9000 defaultbase=0x743c0000 timestamp=Mon Jul 13 18:11:07 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\SysWOW64\api-ms-win-downlevel-normaliz-l1-1-0.dll base=0x75300000 size=0x3000 defaultbase=0x75300000 timestamp=Sun Jan 13 13:17:02 2013 fileversion=6.2.9200.16492 productversion=6.2.9200.16492 C:\Windows\SysWOW64\normaliz.dll base=0x76c80000 size=0x3000 defaultbase=0x76c80000 timestamp=Mon Jul 13 18:09:40 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\SysWOW64\iertutil.dll base=0x77130000 size=0x232000 defaultbase=0x77130000 timestamp=Fri Nov 21 18:01:10 2014 fileversion=11.0.9600.17496 productversion=11.0.9600.17496 C:\Windows\SysWOW64\api-ms-win-downlevel-advapi32-l1-1-0.dll base=0x778c0000 size=0x5000 defaultbase=0x778c0000 timestamp=Sun Jan 13 13:16:42 2013 fileversion=6.2.9200.16492 productversion=6.2.9200.16492 C:\Windows\SysWOW64\userenv.dll base=0x763d0000 size=0x17000 defaultbase=0x763d0000 timestamp=Sat Nov 20 04:08:08 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\profapi.dll base=0x76430000 size=0xb000 defaultbase=0x76430000 timestamp=Mon Jul 13 16:12:01 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\SysWOW64\wintrust.dll base=0x76340000 size=0x2e000 defaultbase=0x76340000 timestamp=Mon Jul 08 21:52:48 2013 fileversion=6.1.7601.18205 productversion=6.1.7601.18205 C:\Windows\SysWOW64\crypt32.dll base=0x76de0000 size=0x120000 defaultbase=0x76de0000 timestamp=Sat Oct 05 13:00:06 2013 fileversion=6.1.7601.18277 productversion=6.1.7601.18277 C:\Windows\SysWOW64\msasn1.dll base=0x76970000 size=0xc000 defaultbase=0x76970000 timestamp=Sat Nov 20 04:02:17 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\psapi.dll base=0x75f60000 size=0x5000 defaultbase=0x75f60000 timestamp=Mon Jul 13 18:09:34 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Program Files (x86)\Evernote\Evernote\encrashrep.dll base=0x2000000 size=0x4c000 defaultbase=0x02000000 timestamp=Wed Dec 17 13:48:13 2014 fileversion=5.8.1.6061 productversion=5.8.1.6061 C:\Windows\SysWOW64\shell32.dll base=0x75310000 size=0xc4a000 defaultbase=0x75310000 timestamp=Tue Jun 24 18:39:39 2014 fileversion=6.1.7601.18517 productversion=6.1.7601.18517 C:\Windows\SysWOW64\ole32.dll base=0x75f70000 size=0x15c000 defaultbase=0x75f70000 timestamp=Sat Nov 20 04:05:03 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\oleaut32.dll base=0x76770000 size=0x8f000 defaultbase=0x76770000 timestamp=Fri Oct 17 18:31:56 2014 fileversion=6.1.7601.18640 productversion=6.1.7601.18640 C:\Windows\SysWOW64\ws2_32.dll base=0x763f0000 size=0x35000 defaultbase=0x763f0000 timestamp=Sat Nov 20 04:09:12 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\nsi.dll base=0x752f0000 size=0x6000 defaultbase=0x752f0000 timestamp=Mon Jul 13 18:09:45 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\System32\winmm.dll base=0x73c10000 size=0x32000 defaultbase=0x73c10000 timestamp=Sat Nov 20 04:08:34 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\System32\oleacc.dll base=0x739d0000 size=0x3c000 defaultbase=0x739d0000 timestamp=Fri Aug 26 21:18:48 2011 fileversion=7.0.0.0 productversion=6.1.7601.17676 C:\Windows\SysWOW64\imagehlp.dll base=0x76940000 size=0x2b000 defaultbase=0x76940000 timestamp=Fri Oct 18 18:37:08 2013 fileversion=6.1.7601.18288 productversion=6.1.7601.18288 C:\Program Files (x86)\Evernote\Evernote\libeay32.dll base=0x10000000 size=0x125000 defaultbase=0x10000000 timestamp=Wed Oct 15 07:36:24 2014 fileversion=1.0.1.10 productversion=1.0.1.10 C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcr90.dll base=0x75010000 size=0xa3000 defaultbase=0x75010000 timestamp=Mon Apr 18 18:30:33 2011 fileversion=9.0.30729.6161 productversion=9.0.30729.6161 C:\Program Files (x86)\Evernote\Evernote\ssleay32.dll base=0x230000 size=0x47000 defaultbase=0x10000000 timestamp=Wed Oct 15 07:36:40 2014 fileversion=1.0.1.10 productversion=1.0.1.10 C:\Windows\System32\winspool.drv base=0x73bb0000 size=0x51000 defaultbase=0x73bb0000 timestamp=Sat Nov 20 04:08:43 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\SysWOW64\comdlg32.dll base=0x77470000 size=0x7b000 defaultbase=0x77470000 timestamp=Sat Nov 20 03:59:41 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll base=0x73a10000 size=0x19e000 defaultbase=0x73a10000 timestamp=Sat Nov 20 03:55:08 2010 fileversion=6.10.7601.17514 productversion=6.1.7601.17514 C:\Windows\System32\msimg32.dll base=0x713d0000 size=0x5000 defaultbase=0x713d0000 timestamp=Mon Jul 13 18:08:48 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\GdiPlus.dll base=0x6b840000 size=0x190000 defaultbase=0x6b840000 timestamp=Fri Apr 25 19:07:55 2014 fileversion=6.1.7601.18455 productversion=6.1.7601.18455 C:\Windows\System32\uxtheme.dll base=0x71300000 size=0x80000 defaultbase=0x71300000 timestamp=Mon Jul 13 18:11:24 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Program Files (x86)\Evernote\Evernote\LibSQLite.dll base=0x2300000 size=0xa1000 defaultbase=0x02300000 timestamp=Fri Mar 07 07:40:54 2014 fileversion=3.7.7.2 productversion=3.7.7.2 C:\Program Files (x86)\Evernote\Evernote\libcef.dll base=0x23b0000 size=0x1455000 defaultbase=0x0f5b0000 timestamp=Tue Nov 26 09:35:42 2013 fileversion=1.1084.700.26 productversion=1.1084.700.26 C:\Windows\System32\winhttp.dll base=0x74960000 size=0x58000 defaultbase=0x74960000 timestamp=Sat Nov 20 04:08:30 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\System32\webio.dll base=0x74910000 size=0x4f000 defaultbase=0x74910000 timestamp=Wed Nov 16 21:28:22 2011 fileversion=6.1.7601.17725 productversion=6.1.7601.17725 C:\Windows\System32\IPHLPAPI.DLL base=0x744f0000 size=0x1c000 defaultbase=0x744f0000 timestamp=Sat Nov 20 04:00:25 2010 fileversion=6.1.7601.17514 productversion=6.1.7601.17514 C:\Windows\System32\winnsi.dll base=0x744e0000 size=0x7000 defaultbase=0x744e0000 timestamp=Mon Jul 13 18:11:31 2009 fileversion=6.1.7600.16385 productversion=6.1.7600.16385 C:\Windows\SysWOW64\urlmon.dll base=0x76f00000 size=0x14a000 defaultbase=0x76f00000 timestamp=Fri Nov 21 16:56:08 2014 fileversion=11.0.9600.17496 productversion=11.0.9600.17496 C:\Windows\SysWOW64\api-ms-win-downlevel-ole32-l1-1-0.dll base=0x76910000 size=0x4000 defaultbase=0x76910000 timestamp=Sun Jan 13 13:11:08 2013 fileversion=6.2.9200.16492 productversion=6.2.9200.16492 C:\Windows\System32\secur32.dll base=0x72040000 size=0x8000 defaultbase=0x72040000 timestamp=Mon Oct 13 18:49:27 2014 fileversion=6.1.7601.18637 productversion=6.1.7601.18637 C:\Windows\SysWOW64\imm32.dll base=0x770d0000 size=0x60000 defaultbase=0x770d0000 timestamp=Sat Nov 20 04:08:51 2010 fileversion=6.1.7601.17514 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Level 5* gazumped 12,213 Posted January 12, 2015 Level 5* Posted January 12, 2015 Hi. How did you remove the registry keys?
ap-sf 0 Posted January 12, 2015 Author Posted January 12, 2015 Not sure, my it guy did it. Is there a particular protocol I should ask him to follow?
gbarry 2,659 Posted January 12, 2015 Posted January 12, 2015 Thanks for the report! Best thing to do for Evernote Windows and crash reports/fatal errors is to send us the report you already have here. The next time you run into the crash, type your email address into the crash report submission box (that pops up immediately when it crashes) and send it over to us. This will get routed directly to our developers so we can easily pull it up in our crash reporting system. For certain crashes you may not be running into the reporting dialog box at crash. We're working on a future version that will include error handling to show the crash submission box the next time the app starts. With all that said, our next public beta will be out very soon and should include a series of bug fixes to resolve the top 4-5 crash bugs we're seeing on Windows. If you're still running into a fatal error after installing the beta, we'll want to get a new crash report and will set up a new bug to track.
Level 5* gazumped 12,213 Posted January 12, 2015 Level 5* Posted January 12, 2015 Huh. Bumped by the boss! I was going to suggest that if you're a premium subscriber, now would be a good time to raise a support request by choosing "report a bug..." in the first dropdown after logging into this link > https://evernote.com/contact/support/ If you then add your email address to any crash reports as @gbarry suggests, you can point your support tech to the forms. You (or your IT guy) can then use Chat (weekdays, PST) to look into this.
gbarry 2,659 Posted January 13, 2015 Posted January 13, 2015 We've just posted the beta as well: https://discussion.evernote.com/topic/80258-evernote-for-windows-582-beta/ Let us know if this alleviates the fatal crash you're seeing!
ap-sf 0 Posted January 13, 2015 Author Posted January 13, 2015 Thansk for the help! I have been submitting the crash reports each time. I just downloaded the beta and looks like it solved the issue - half an hour in and no crashes!
BertrandU 0 Posted March 23, 2015 Posted March 23, 2015 Hi,I am stuck with the European Customer Service for 2 weeks.I have excactly the same problem.I have sent my logs,Uninstalled with Revounistaller millions of time as per customer service request.Nothing happens the issue remains.Last week, Cust rep told me the developpers were working on it... . It is unbelievable that Evernote can live a premium account un such a situation.I am pretty sure that the problem occured during the process of upgrading to version Evernote_5.8.4.6870.My ticket number is Ticket# 985111.Hope that I can get some kind of help here.Best regards.-bu
Level 5* gazumped 12,213 Posted March 23, 2015 Level 5* Posted March 23, 2015 Hi,I am stuck with the European Customer Service for 2 weeks.I have excactly the same problem.I have sent my logs,Uninstalled with Revounistaller millions of time as per customer service request.Nothing happens the issue remains.Last week, Cust rep told me the developpers were working on it... . It is unbelievable that Evernote can live a premium account un such a situation.I am pretty sure that the problem occured during the process of upgrading to version Evernote_5.8.4.6870.My ticket number is Ticket# 985111.Hope that I can get some kind of help here.Best regards.-bu Hi. Sorry for your problems, but uninstalling and reinstalling, plus the recent upgrades, should really have resolved this. What version of Windows are you using?
BertrandU 0 Posted March 26, 2015 Posted March 26, 2015 I can't believe it.I am trying to post an answer in which I tell my opinion on Evernote.And the system refuses to post it. It claims my post contains "potential spam".My god I am identified on the forum, how could it be spam ?Is it possible that they censor customer messages ?
BertrandU 0 Posted March 26, 2015 Posted March 26, 2015 When trying to post it says :"Sorry, an error has occurred. Your post contains suspected spam."I can't believe it.
Level 5* gazumped 12,213 Posted March 26, 2015 Level 5* Posted March 26, 2015 Maybe you're quoting a web URL or trying to attach a file? Try leaving out anything technical!
BertrandU 0 Posted March 30, 2015 Posted March 30, 2015 Anyway, I am sure this has to do with some keyword based censoring,Nothing happens on the support front,I am using Windows 7 home premium edition SP1.It is clearly a database issue since, after making a full clean of the installation including deleting all databases, and reinstalling, if I test it on a demo account, it works just fine,As soon as I log into my account and it starts restoring from Evernote servers it goes, before the end of the synch, to "fatal error" and then after everytime I run evernote it goes straight into "Fatal Error".I would imagine, Evernote would not want people to know that they can't trust Evernote servers, but obviously either they are not in a hurry or it is a serious problem.-bu
Level 5* gazumped 12,213 Posted March 30, 2015 Level 5* Posted March 30, 2015 I'm pretty sure Evernote doesn't keyword-censor individual databases, or have any server issues with large databases - mine's 13GB and has been downloaded fully a couple of times this year already...(I hate laptops). It sounds more like your hard drive may be close to full, or it may have some problems. Do you have any system management software to run a general check on your device to make sure there are no technical issues?
Level 5* gazumped 12,213 Posted March 30, 2015 Level 5* Posted March 30, 2015 ...and if you haven't already done so I'd suggest you raise a support ticket choosing "login/account access issue" in the first dropdown after logging in here> https://www.evernote.com/SupportLogin.action- if you're a premium or Business user, you'll also have access to a Chat option (7am-7pm weekdays, PST)
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