Evernote for Windows 8 won't sync (activity log included)

[HelenaM 3]

Hi all,

 

I've just downloaded the app for Windows 8 and it won't fully sync - it syncs the same 6 notes then crashes, giving the message 'synchronisation failed' without any further details. Syncs fine on the web. I create all my notes on my iPhone 6.

 

I've had a look at the activity log and I can see that something's going wrong at the end, but I don't understand it at all. Is anyone able to make sense of the below and offer me their thoughts?

 

Thanks so much!

Helena

 

12:15:17 [22172] Registered session count: 1, last session: 2015/01/02 12:15:00

12:19:15 [14376] Client synchronization started

12:19:15 [15180] 0% Connecting to www.evernote.com/edam/note/s494

12:19:15 [15180] 0% * loaded 3 sync chunks, updateCount=472

12:19:15 [15180] 0% Loaded updateCount: 0

12:19:20 [15180] 0% Usage Metrics: sessionCount=1

12:19:20 [15180] 0% Client updateCount: 0, server updateCount: 472

12:19:20 [15180] 0% Retrieving list of changes from the server

12:19:20 [15180] 0% * saved 4 sync chunks, updateCount=472

12:19:20 [15180] 0% Receiving changes

12:19:20 [15180] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks

12:19:20 [15180] 0% * update 4 notebooks, 37 notes, 0 resources, 5 tags, 0 searches, 0 linked notebooks

12:19:20 [3924] 0% Synchronizing 4 notebooks

12:19:20 [3924] 10% Updating local notebook "General"

12:19:20 [3924] 10% * guid={1A95D670-08F2-4FF5-86F0-BE5426E8792C}

12:19:20 [3924] 20% Updating local notebook "Recipes"

12:19:20 [3924] 20% * guid={51C440A1-2AC3-41B2-8FD0-68A84E69F3D4}

12:19:20 [3924] 30% Updating local notebook "To dos"

12:19:20 [3924] 30% * guid={1905E046-1C5A-4372-8FED-358A49534EFC}

12:19:20 [3924] 40% Updating local notebook "Films"

12:19:20 [3924] 40% * guid={9274408B-DF26-4CFF-B73A-80362DC624C5}

12:19:20 [3924] 40% Synchronizing 5 tags

12:19:20 [3924] 50% Updating local tag "Desserts"

12:19:20 [3924] 50% * guid={66FE9ACD-FA61-438F-9482-E015F4F3F328}

12:19:20 [3924] 60% Updating local tag "Sides"

12:19:20 [3924] 60% * guid={FAEA2F70-D845-4D3D-AE06-31A5077848E3}

12:19:20 [3924] 70% Updating local tag "Mains"

12:19:20 [3924] 70% * guid={1D7B0CD8-6DD6-469B-BDDD-2F6D39BD4E4D}

12:19:20 [3924] 80% Updating local tag "Pasta"

12:19:20 [3924] 80% * guid={64446F45-BCD9-4101-ADB0-F05D1EBE115C}

12:19:20 [3924] 90% Updating local tag "Light Bites"

12:19:20 [3924] 90% * guid={C2A0FE7D-7471-4D22-95EC-7ADA86FA95D4}

12:19:20 [3924] 90% Synchronizing 2 preferences

12:19:20 [25580] 21% Connecting to www.evernote.com/edam/note/s494

12:19:20 [25580] 21% Retrieving 37 notes

12:19:20 [25580] 21% Retrieving note "Changes of address"

12:19:20 [25580] 21% * guid={ec806f06-0f8a-4916-8293-b719c1eaced6}

12:19:20 [25580] 23% Retrieving note "Headaches"

12:19:20 [25580] 23% * guid={2228cc53-a5c2-4bdf-b7ff-e1cb2d3ada04}

12:19:20 [25580] 26% Retrieving note "Ham croquetas"

12:19:20 [25580] 26% * guid={76ec6239-04fb-4d49-9513-e88852bfa73b}

12:19:20 [25580] 28% Retrieving note "Thriller"

12:19:20 [25580] 28% * guid={80c8796d-22f8-4218-af37-f288f82093a5}

12:19:20 [25580] 30% Retrieving note "Music"

12:19:20 [25580] 30% * guid={bc06c91d-f3ed-4179-a9be-bb5030f974fc}

12:19:20 [25580] 32% Retrieving note "Dan's dishwasher"

12:19:20 [25580] 32% * guid={a158cebf-6066-40e1-b7d0-1baad19cacd6}

12:19:20 [25580] 34% Retrieving note "Things I want to do"

12:19:20 [25580] 34% * guid={9b52e2d1-f22e-4d74-8737-ad00d7eba2e8}

12:19:20 [25580] 34% * note content, length=644

12:19:20 [25580] 36% Retrieving note "Smoked mackerel paté"

12:19:20 [25580] 36% * guid={96d95a88-fe8f-4f8e-aa93-f23e2652b5bd}

12:19:20 [25580] 36% * note content, length=238

12:19:20 [25580] 36% Retrieving resource, total size=1051634

12:19:20 [25580] 36% * guid={3f637c88-bc18-4bb4-920a-86f570cb190b}

12:19:20 [25580] 36% * note={96d95a88-fe8f-4f8e-aa93-f23e2652b5bd}

12:19:20 [25580] 36% * resource data, size=1044035

12:19:20 [25580] 36% * resource recognition data, size=7599

12:19:21 [25580] 38% Submitting a batch of 3 note calls, size=1.0MB

12:20:01 [25580] 38% EDAMNotFoundException: id="Note.guid" key="9b52e2d1-f22e-4d74-8737-ad00d7eba2e8"

12:20:02 [14376] Client synchronization finished, status: failed

12:20:02 [14376] * 9 items received

12:20:02 [14376] * elapsed time: 46s

[gazumped 12,217]

Hi - Do you have a working version of your account on any other Windows desktop?

[HelenaM 3]

Hi gazumped, thanks for replying so quickly to my post. I've just installed the app on my mother's Windows 8 laptop and it seems to sync fine. What does this mean?

[gazumped 12,217]

Hi Helena.  Well,  if you can get Evernote to sync correctly on another computer,  you automatically have a local backup of your database that we can copy from one machine to the other.  This shortcuts the need to download the whole database again on a second machine,  and may get around whatever technical gremlin is preventing you syncing.  I say 'may',  because there are several others with apparently perfect modern computers who have a mysterious barrier against completing a sync.  Let's hope you don't fall into that category!

So:  if you have any portable storage handy,  it would be very useful to take a copy of the database folder from the working computer.  You'll find it here - C:\Users\<user>\AppData\Local\Evernote\Evernote\Databases.  Make sure you File > Exit Evernote before copying.

With that in hand,  I'd suggest you go back to your own machine and download Revo Uninstaller - it's a tool for removing software and doing a deep-clean of any temporary working files that might be hanging around.  - http://www.revouninstaller.com/revo_uninstaller_free_download.html  (The free version is fine,  but you can use the 30-day free option on the Pro version if you want.)  Install and start it,  and choose Evernote to remove your current installation completely.

Restart your computer and go to https://evernote.com/products/ to download the installer again.  Get that set up and log in to your existing account.  See whether sync works.  If it does,  fine - you're cured!

If not,  File > Exit and go back to C:\Users\<user>\AppData\Local\Evernote\Evernote\Databases on your own machine and rename it.  Copy the backup from your other computer there,  and log back in.  Add a new test note and try to sync...

Sorry that's a bit lengthy - hope it helps!

 

[HelenaM 3]

Wow, this is fantastic and so detailed, thanks so much for taking the time. I'm away now for a couple of days so will try all of these things when I get back and let you know if it works. Thank you again

[HelenaM 3]

Hi Gazumped, sorry for taking so long, but I just followed your instructions and all is now working perfectly - you're a genius, thank you very much indeed!!!

[gazumped 12,217]

Think I'm going to need a bigger halo...   

[philip4058 1]

Gazumped's post on this worked! Thank you. It seems as though simply uninstalling and re-installing using the windows control panel function doesn't work but using http://www.revounins...e_download.html (I used free version but used advanced settings to search for all stray files). Once I had uninstalled every file using this program, I then re-installed and it synced my Windows 8 laptop properly. It was all very odd as my Windows 8 desktop has always worked but my other machine (the laptop) didnt. Anyway fixed now - so thanks 

[agnesss 1]

@gazumped

had the same problem, did as you suggested - and for now it works.i only changed one thing: as there is a newer version available, although as beta, i installed the evernote 5.9.7.9754 after running revouninstall. simply because i was tired of installing and uninstalling the 5.9.6.9494 again and again, and receiving just an automated "we got your message, we're working on it" from the support yesterday. not fast enough for me. luckily they included a link to this discussion, so i found my soluiton thanks to you! i hope it'll work smooth from now on.

thank you!!

i'm new to evernote and just beginning to explore the possibilities with this program, but so far i like it very much!

agnes