Renewal of Evernote Premium via iTunes broken

[premium_customer 1]

Hello everyone,

 

I recently renewed my Evernote premium subscription via iTunes, however, it is still not reflected in either the Evernote mac app or the web version. I am basically not able to use premium features. I already submitted a ticket for this to Evernote but since I am downgraded to a free account while this is pending, I haven't gotten a response from Evernote yet (since December 5th). This is frustrating as it is really affecting my workflow. I could not find a phone # to reach Evernote customer service but a few people suggested posting the ticket # to the forum. So in case a customer service representative is reading this post, the ticket number is 857314. 

 

Thanks

[JMichaelTX 4,118]

There have been many complaints posted lately concerning Evernote billing, payments, and account upgrades.

According to Nancy Fu Magee, Evernote Director of Commerce, there are known bugs, and you need to submit a support ticket.

 

Submit a EN Support Ticket. In the Support Form, select "Payment or Billing Issue".

[premium_customer 1]

Thanks for the suggestion. I posted a new support ticket under "Payment or Billing". I hope they respond to this ticket (#863793) in a timely manner this time.  

[Soheyla 0]

Hi, I was wondering if you got a reply from Evernote? I have the same issue, and no reply from Evernote support 

 

My credit card was charged 5 days ago and my account was downgraded after the payment.

 

I already tried to get my payment back through iTunes but they suggested re-installing the app, which didn't work.

 

I don't know which other door to knock on, meanwhile I'm paying for a premium account while being downgraded to a free account.

 

It's frustrating because I use the premium features at my job and now it's costing me so much time and energy (apart from the money!)