REM2000 0 Posted December 8, 2014 Posted December 8, 2014 Hi I have a problem accessing my Evernote account, i lost my phone number due to a problem transferring to a new phone operator, so i can't perform the two factory authentication. Im a premium user, i opened a ticket with EN last week and haven't heard nothing since, i received an automated reply but i haven't received any communication at all. How long does it take for support to answer a ticket usually? Thanks for your help,
Evernote Expert gazumped 12,631 Posted December 8, 2014 Evernote Expert Posted December 8, 2014 Hi - it can take a few days when they're busy, and after a few interesting recent releases I can imagine they're currently very busy. If you don't get a human response within the next day or so, post your ticket number here and we'll try to get an Admin to have a look..
Ex Employees charboyd 272 Posted December 8, 2014 Ex Employees Posted December 8, 2014 Hi I have a problem accessing my Evernote account, i lost my phone number due to a problem transferring to a new phone operator, so i can't perform the two factory authentication. Im a premium user, i opened a ticket with EN last week and haven't heard nothing since, i received an automated reply but i haven't received any communication at all. How long does it take for support to answer a ticket usually? Thanks for your help,If you post your ticket # I'd be happy to take a look.
REM2000 0 Posted December 9, 2014 Author Posted December 9, 2014 Sorry for the Delay guys, logging into the forum is a little tricky as sometimes it'll kick me out and require the two factor authentication, other times i can get straight in, Thanks for your help it's really appreciated, My Ticket number is : 847240 Thanks again
Ex Employees charboyd 272 Posted December 9, 2014 Ex Employees Posted December 9, 2014 I've escalated your issue in the queue. You should be contacted shortly via email by the support team. Let me know if you have any further issues.
REM2000 0 Posted December 9, 2014 Author Posted December 9, 2014 Thats great, thanks very much for your help!
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