jrzap 16 Posted December 6, 2014 Share Posted December 6, 2014 I have been a paying customer for some time. I have promoted Evernote everywhere I go as this great company focused on helping us be more productive. Yet, in tha past months it seems Evernote is more focused on selling computer stands, socks, and other merchandise than in listening to its customers. Who is Elvis at Evernote?? Is anybody in charge? Because from where we are, the customers, it seems no one is listening. This is not perception; we don't get a response, Penultimate is a disaster and no one has come out to even say, "We are arrogant and we will follow our own path"-not even that. Customer support is snail slow at best, Evernote desktop update brought more problems and no one addresses them. I hear about Evernote conferences, about Phil Libin (Evernote's CEO) being a speaker in this and that other conference. But what about us, the loyal customers, are we even a blip in Evernote's radar? All we hear is silence, and silence is dangerous because it gives us time to take our business somewhere else. But maybe that is what Evernote is counting on. They don't want customers like "us", they want customers like "them". Ok, fair, but at least say farewell! Have some integrity! Tell us what you really are all about. I can't see how investors don't pay attention to this ill treatment of customers. Of how designers just "go forward" as geniuses and don't feel for their customer base. Evernote is an amazing idea, I wish I had come up with it. I know this was a great company made of what looked like amazing people that brought "Workflow for dummies" to the market. As it stands, we, the customers, don't get a say on where Evernote should go, that's fine, just tell us, DO YOU STILL NEED US?! Link to comment
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