LoveEvernote 0 Posted December 5, 2014 Share Posted December 5, 2014 Recently, I met a sync issue, 23:17:11 [10528] 100% EDAMNotFoundException: id="Note.guid" key="fd5a6998-52bf-4c50-9e38-39b84c261215"this caused me sync failure on Windows 7.I tried methods on evernote forum, but all falied.in the end, I have to clear all my content on the web server and pc client . this wastes me 1G or more data trafic.worse than that, the sync function still does not work on all my 2 Windows pc. in summary,I want my account data content reset or fix my account sync error could you add 1G data traffic to my account?by the way, I am a premium member.thx. the following is my activity log:23:17:10 [10528] 100% Retrieving note "XXXXX"23:17:10 [10528] 100% * guid={efffcf97-74bc-4377-aba2-633980c5cfb3}23:17:10 [10528] 100% * note content, length=69323:17:10 [10528] 100% Retrieving resource, total size=2349323:17:10 [10528] 100% * guid={d9a0b8e4-5ff8-4620-abdf-333c0603b1cd}23:17:10 [10528] 100% * note={efffcf97-74bc-4377-aba2-633980c5cfb3}23:17:10 [10528] 100% * resource data, size=2283923:17:10 [10528] 100% * resource recognition data, size=65423:17:10 [10528] 100% Retrieving resource, total size=5520523:17:10 [10528] 100% * guid={e774e37e-a25a-4ab6-8c96-b77911dfeff7}23:17:10 [10528] 100% * note={efffcf97-74bc-4377-aba2-633980c5cfb3}23:17:10 [10528] 100% * resource data, size=5381923:17:10 [10528] 100% * resource recognition data, size=138623:17:10 [10528] 100% Retrieving resource, total size=25630123:17:10 [10528] 100% * guid={9898029f-fe03-45b7-ab97-4db43c39cb76}23:17:10 [10528] 100% * note={efffcf97-74bc-4377-aba2-633980c5cfb3}23:17:10 [10528] 100% * resource data, size=25357823:17:10 [10528] 100% * resource recognition data, size=272323:17:10 [10528] 100% Retrieving resource, total size=6746423:17:10 [10528] 100% * guid={ad286b14-6836-49cd-bbbe-f4e152541dea}23:17:10 [10528] 100% * note={efffcf97-74bc-4377-aba2-633980c5cfb3}23:17:10 [10528] 100% * resource data, size=6658123:17:10 [10528] 100% * resource recognition data, size=88323:17:10 [10528] 100% Retrieving resource, total size=8148023:17:10 [10528] 100% * guid={6e26d40e-c481-4b59-8956-2e15e024321a}23:17:10 [10528] 100% * note={efffcf97-74bc-4377-aba2-633980c5cfb3}23:17:10 [10528] 100% * resource data, size=8032323:17:10 [10528] 100% * resource recognition data, size=115723:17:11 [10528] 100% Submitting a batch of 50 note calls, size=3.8MB23:17:11 [10528] 100% EDAMNotFoundException: id="Note.guid" key="fd5a6998-52bf-4c50-9e38-39b84c261215"23:17:12 [10740] Client synchronization finished, status: failed23:17:12 [10740] * 406 items received23:17:12 [10740] * elapsed time: 5sEvernote_5.7.2.5753_20141217.zip Link to comment
Level 5* gazumped 10,395 Posted December 7, 2014 Level 5* Share Posted December 7, 2014 Hi. As a premium member you'd do better raising a support ticket and trying the Chat function (weekdays, LA time). This is a user forum and we don't have the access to alter account details. Link to comment
LoveEvernote 0 Posted December 8, 2014 Author Share Posted December 8, 2014 Hi. As a premium member you'd do better raising a support ticket and trying the Chat function (weekdays, LA time). This is a user forum and we don't have the access to alter account details.I have already sent the ticket serveral days ago and just now but got no reply and is waiting for answer. Link to comment
Level 5* gazumped 10,395 Posted December 8, 2014 Level 5* Share Posted December 8, 2014 Hmmn. I gathered that this is a connection from China, and there are several threads on that issue - https://discussion.evernote.com/topic/55377-evernote-5213108-international-still-not-syncing-in-china/https://discussion.evernote.com/topic/55820-sync-fail-in-china/ If you post the ticket number here, we may be able to get an Admin person to chase it up - meantime anyone else got ideas on syncing to the US from there? Link to comment
LoveEvernote 0 Posted December 9, 2014 Author Share Posted December 9, 2014 the ticket number is 861752 and 861772, they are the same thx a lotby the way, I already used the method signing in and out , unstall and re-install and restart PC, VPN, ....etc.they all did not work. Link to comment
Level 5* gazumped 10,395 Posted December 9, 2014 Level 5* Share Posted December 9, 2014 OK I flagged your tickets - it may take a day or two but you should hear something soon... Link to comment
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