M!ck 2 Posted December 1, 2014 Share Posted December 1, 2014 Hi all, I've got serious problems reading my notes after the automatic update of the Evernote App on my Mac.Also one of my notes disapperared completely, also from iOS - and it's also no longer in the trashbin.So I'm in doubt now about the reliability of Evernote now .... Nevernote? M!ck Link to comment
M!ck 2 Posted December 2, 2014 Author Share Posted December 2, 2014 It's not only the speed. I am missing notes (on all devices) ! ! Link to comment
Level 5* Metrodon 2,188 Posted December 3, 2014 Level 5* Share Posted December 3, 2014 Are you seeing any notes at all? Or are they all missing? If they are all missing (and don't be insulted by this question please) - are you sure you logged in with the correct user name? Link to comment
Level 5 Stuhrer 261 Posted December 3, 2014 Level 5 Share Posted December 3, 2014 If you did get an automatic reply and a ticket number the problem has reached Evernote. At the moment it might take some time until you will get a response. One ticket I subitted took ~10 days.If you did not get an automatic reply you should submit again. Good luck. Link to comment
M!ck 2 Posted December 3, 2014 Author Share Posted December 3, 2014 Yeah, thank you. I am "Premium" - does not help. As I posted: 3 Tickets - no answer. Link to comment
Level 5 Stuhrer 261 Posted December 3, 2014 Level 5 Share Posted December 3, 2014 I am sorry but in that case I think you really need Evernote support. Is your account premium? If not you might have problems getting it. In that case you should submit a request starting with "BUG:". Link to comment
M!ck 2 Posted December 3, 2014 Author Share Posted December 3, 2014 How can they be deleted? If it would happen "by accident" they would stay in the trash folder.But they were not deleted or moved - they are just GONE. I started three tickets now - no response at all. I posted a "one star" feedback. No response. Evernote is going down, that is the truth. Nevernote. Link to comment
Level 5 Stuhrer 261 Posted December 2, 2014 Level 5 Share Posted December 2, 2014 If the notes are missing everwhere including the Web interface it seems they really have been deleted and it is not a sync issue.Could this have happened by accident? Could the missing notes be in the trash?Just guessing. Link to comment
M!ck 2 Posted December 2, 2014 Author Share Posted December 2, 2014 I'm already beyond frustration, looking for other solutions. - Yes, I'm missing really notes. Not "missing title". And as I said, it is deleted on ALL devices - iPad, iPhone ... Mac, PC (!). How can it be deleted without being moved to the tray.- Yes, I tried the Web interface. Same there.- No - but it is not V 6.0 related if it's also gone elsewhere. So now WHAT? Anyhow, thanks for answering and asking, feels a bit better than before ;-) Link to comment
Level 5 Stuhrer 261 Posted December 2, 2014 Level 5 Share Posted December 2, 2014 It's not only the speed. I am missing notes (on all devices) ! ! I can understand your frustration. Are you really missing notes or did you run into the "missing title" problem of Evernote Mac V6.0?Did you use the Web client to check whether you notes are on the server and just not sync'ed to all your devices?Did you perform any of the suggested counter actions as described in many threads regarding the V6.0 problems? Link to comment
Nanette 0 Posted December 2, 2014 Share Posted December 2, 2014 Me too! I had no idea that I would lose the ability to see my notes on my computer. It loads SO slowly. It is making me very nervous about protecting my information. I would like to go back to the old version!! Link to comment
M!ck 2 Posted December 2, 2014 Author Share Posted December 2, 2014 No matter how many users.No matter if OS is updated (btw I have Maverick).No matter if they are understuffed.Who cares, they took my money! I NEED MY NOTES. NOW. PLEASE! ! ! That is no trolling ant not a joke. Im seriously insecured. M!ck Link to comment
Level 5* gazumped 12,042 Posted December 1, 2014 Level 5* Share Posted December 1, 2014 I'm also fed up! How can they do such an update without testing? And - total silence of support since 2 weeks! Either they are totally arrogant or totally understaffed! ...or with 100M+ users, a sizeable percentage of whom presumably upgraded to Yosemite, they might just be very, very busy with people clamouring for their attention? Link to comment
PHOOE 0 Posted December 1, 2014 Share Posted December 1, 2014 I'm also fed up! How can they do such an update without testing? And - total silence of support since 2 weeks! Either they are totally arrogant or totally understaffed! Link to comment
fletla 1 Posted December 1, 2014 Share Posted December 1, 2014 Try downloading the latest version of Evernote from their website and re-starting your laptop. Seems to have worked for me! Link to comment
Simon Rogers 0 Posted December 1, 2014 Share Posted December 1, 2014 Me too.... i'm getting seriously fed up!!! Please Evernote sort it out!!! And don't tell us the answer is to update to Premium!! Thanks Link to comment
fletla 1 Posted December 1, 2014 Share Posted December 1, 2014 I have the same problem. Need the old version back! Link to comment
Idea
M!ck 2
Hi all,
I've got serious problems reading my notes after the automatic update of the Evernote App on my Mac.
Also one of my notes disapperared completely, also from iOS - and it's also no longer in the trashbin.
So I'm in doubt now about the reliability of Evernote now .... Nevernote?
M!ck
Link to comment
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