trouble with sync

[gbattista 1]

Hi,

it's about  one month that i've got a big trouble since the pc version of Evernote doesn't sync properly.

It says (i've got italian version) "Sincronizzazione fallita - couldn't connect to Evernote service"

 

 

please help me, follwing it's the register of activities

thank you

gb belotti

 

 

Evernote for Windows 5.7.2.5753 (273753) Public
OS: Windows 5.1.2600 Service Pack 3
User: gbbelotti
Memory: 59.5MB
Created: 2014/12/01 08:37:19
---
Bootstrap info: loadedDatabase
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="0" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info>
---
evernote&locale=it-IT_IT&uid=29787324
08:28:28 [1748] Client synchronization started
08:28:28 [2584] 0% Connecting to www.evernote.com/edam/note/s230
08:28:28 [2584] 0% Loaded updateCount: 7588
08:28:28 [4024] 0% Connecting to www.evernote.com/edam/note/s230
08:28:28 [4024] 0% Synchronizing ads
08:28:28 [4024] 0% Reporting 5 ads, language: "it-IT"
08:28:28 [4024] 0% * clientProperty: [client]=[EvernoteWindows]
08:28:28 [4024] 0% * ad id=848, impression time=0 count=0
08:28:28 [4024] 0% * ad id=843, impression time=0 count=0
08:28:28 [4024] 0% * ad id=844, impression time=0 count=0
08:28:28 [4024] 0% * ad id=845, impression time=0 count=0
08:28:28 [4024] 0% * ad id=842, impression time=0 count=0
08:28:30 [2584] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
08:28:30 [4024] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
08:28:30 [1748] Client synchronization finished, status: failed
08:28:30 [1748] * error: Could not connect to Evernote service
08:28:30 [1748] * elapsed time: 1s
08:29:48 [2612] Announcements feed download failed, error=INTERNET_CANNOT_CONNECT
08:29:48 [2612] * statusCode=0
08:29:48 [2612] * statusText=
08:29:48 [2612] * url=https://announce.evernote.com/?platformProduct=w32-evernote&locale=it-IT_IT&uid=29787324
08:31:48 [2612] Announcements feed download failed, error=INTERNET_CANNOT_CONNECT
08:31:48 [2612] * statusCode=0
08:31:48 [2612] * statusText=
08:31:48 [2612] * url=https://announce.evernote.com/?platformProduct=w32-evernote&locale=it-IT_IT&uid=29787324
08:33:48 [2612] Announcements feed download failed, error=INTERNET_CANNOT_CONNECT
08:33:48 [2612] * statusCode=0
08:33:48 [2612] * statusText=
08:33:48 [2612] * url=https://announce.evernote.com/?platformProduct=w32-evernote&locale=it-IT_IT&uid=29787324
08:33:57 [2612] Registered session count: 1, last session: 2014/12/01 08:30:00
08:35:48 [2612] Announcements feed download failed, error=INTERNET_CANNOT_CONNECT
08:35:48 [2612] * statusCode=0
08:35:48 [2612] * statusText=
08:35:48 [2612] * url=https://announce.evernote.com/?platformProduct=w32-evernote&locale=it-IT_IT&uid=29787324
 

[Stuhrer 262]

Hello and welcome to the forum.

 

Look into this issue: https://discussion.e...23421&hl=poodle. This could the reason for your problem.

[eimert 7]

Hi,

 

I have the same problem: syncing works well between Android and web, but not with desktop version (Win7 32). The suggested solution (above - internet settings) does not work for me.

Log:

 

Evernote for Windows 5.7.2.5753 (273753) Public
OS: Windows 6.1.7601 Service Pack 1
User: eimert
Memory: 65.3MB
Created: 2014/12/01 09:27:25
---
Bootstrap info: loadedFresh
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info>
---
 ********
* The Activity Log contains a detailed list of the steps the Evernote application performs,
* as well as information about your account and your device. Your Note titles, tags,
* Notebook names and occasionally Note content also may be included. We treat your
* Activity Log data as confidential, and the terms of our Privacy Policy apply (http://evernote.com/privacy).
*
* You may remove anything you do not want to send us.
********


Log opened on 2014/12/01 09:15:38 (UTC+1:00)

09:15:38 [9508] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe"
09:15:38 [9508] Client info: Evernote Windows/273753; Windows/6.1.7601 Service Pack 1;
09:15:38 [9508] Bootstrap info: Evernote (loadedLastUsed)
09:15:42 [9508] Bootstrap info: Evernote (loadedDatabase)
09:15:42 [9508] Loaded session count: 0, last session: (none)
09:15:42 [9508] Opened database: C:\Users\eimert\AppData\Local\Evernote\Evernote\Databases\eimert.exb (247MB Fixed)
09:15:42 [8716] 0% Connecting to www.evernote.com/shard/s10/utility
09:15:42 [8748] Import folder: "D:\Evernote Load" started, ImportOneLevelDeep
09:15:43 [9508] Registered session count: 1, last session: 2014/12/01 09:15:00
09:15:43 [9508] Pruned ineligible related notes for note 8544
09:15:43 [9508] * Client has 0 personal and 0 business related notes for note 8544 after pruning
09:15:44 [8716] 0% EDAMUserException: errorCode=DATA_CONFLICT parameter="OAuthCredential.accessToken.expired"
09:15:44 [8716] Utility Store request has failed. Error: Sync failed due to unexpected behavior at the client side
09:15:56 [908] Client synchronization started
09:15:56 [1592] 0% Connecting to www.evernote.com/edam/note/s10
09:15:56 [1592] 0% * loaded 4 sync chunks, updateCount=6866
09:15:56 [1592] 0% Loaded updateCount: 6784
09:15:56 [1592] 0% Usage Metrics: sessionCount=1
09:15:56 [1592] 0% Client updateCount: 6784, server updateCount: 6867
09:15:56 [1592] 0% Retrieving list of changes from the server
09:15:57 [1592] 0% * saved 5 sync chunks, updateCount=6867
09:15:57 [1592] 0% Receiving changes
09:15:57 [1592] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
09:15:57 [1592] 0% * update 0 notebooks, 14 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
09:15:57 [1592] 0% Connecting to www.evernote.com/edam/user
09:15:57 [1592] 0% Updating user "eimert"
09:15:58 [1592] 0% * email last verified 2014/09/15 09:22:19 (UTC+1:00)
09:15:58 [2776] 0% Connecting to www.evernote.com/edam/note/s10
09:15:58 [2776] 0% Retrieving 14 notes
SNIP
09:23:43 [9812] 86% Retrieving resource, total size=27929
09:23:43 [9812] 86% * guid={96b0fb2f-9f8a-4fb3-8185-c3ea1c204ccb}
09:23:43 [9812] 86% * note={0b88fbb5-48fb-4a69-a377-1afe37c41fbb}
09:23:43 [9812] 86% * resource data, size=27121
09:23:43 [9812] 86% * resource recognition data, size=808
09:23:43 [9812] 93% Retrieving note "Handschrift-S Note"
09:23:43 [9812] 93% * guid={917f460d-bcdb-40b8-83ac-e958092505cb}
09:23:45 [9812] 100% Submitting a batch of 36 note calls, size=3.9MB
09:24:08 [9812] 100% No more data to read.
09:24:08 [1240] Client synchronization finished, status: failed
09:24:08 [1240] * elapsed time: 26s
 

[gbattista 1]

solved immediately , thank you

[Stuhrer 262]

A number of users are reporting sync and crash problems with 5.7.2: https://discussion.e...-572-available/

 

In that case you should submit a bug report: Submit a support ticket, How to prepare a support ticket

 

Start your ticket with [bUG] to increase the chance getting a high priority.