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Evernote 6.0 on OSX Mavericks - all my notes are gone


richb.hanover

Idea

I let Evernote (5.something, pretty recent) on my 10.9.5 box upgrade itself to version 6.0.

 

None of my messages are available. Actually, sometimes they appear when I click their title, but then the text disappears when I click another note.

 

I checked the web GUI, and the notes are still there (whew!)

 

I read about some other bugs in 6.0, so I manually downloaded 6.0.1 from the website. Result:

 

- I seem to have all my notes.

- I seem to have lost all the note titles from the few items I attempted to open. I was able to re-type them in the OSX client

 

After a few minutes of further operation, it seems to be working OK. Still, pretty crummy upgrade.

 

 

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22 replies to this idea

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  • Level 5

I have uninstalled and reinstalled from the web download (replacing the App store version). It works, but as I now troubleshoot this issue for all the people I've converted to Evernote, I'm a bit frustrated that Evernote hasn't issued:

1) an App store update

2) a general email to users giving authoritative instructions on a work around (admitting that work arounds are not fixes)

3) general plans to avoid this in the future

 

1) an App Store update takes time because Apple has to review the App

2) YES

3) If they new how to avoid such problems they would have prevented them in the first place

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What a terrible bug. I've started using evernote frequently about 5 month ago and I just setup my work environment for this, but after this bug I don't think that I ever buy a professional version, or recommend it to any of my friends. 

 

Is there any workaround without installing application from web site? I keep my mac clean and trying to install applications only from store.

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  • Level 5*

 

I have uninstalled and reinstalled from the web download (replacing the App store version). It works, but as I now troubleshoot this issue for all the people I've converted to Evernote, I'm a bit frustrated that Evernote hasn't issued:

1) an App store update

2) a general email to users giving authoritative instructions on a work around (admitting that work arounds are not fixes)

3) general plans to avoid this in the future

 

1) an App Store update takes time because Apple has to review the App

2) YES

3) If they new how to avoid such problems they would have prevented them in the first place

 

 

Sorry Stuhrer, I have to disagree with your #3.  It's not about "knowing", it's about "doing"  ;)

 

These issues are caused by a failure to do proper testing and QA BEFORE a release.

The need for this has been known for decades.  For whatever reasons, Evernote has chosen NOT to do proper testing and QA.

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  • Level 5

Sorry Stuhrer, I have to disagree with your #3.  It's not about "knowing", it's about "doing"  ;)

 

These issues are caused by a failure to do proper testing and QA BEFORE a release.

The need for this has been known for decades.  For whatever reasons, Evernote has chosen NOT to do proper testing and QA.

Fair enough, but it is difficult to test all the differences of 100+ million user settings and version combinations. Except the new look of the UI I did not experience any of the reported problems. Why? Maybe because I used the direct download version? Maybe because I downloaded all intermediate beta versions? Maybe because I did never switch between App store and direct download version? I don't know. I just know Evernote is working quite well for me. I have no idea what the reason for this mess is.

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I've added my issues as new threads and submitted bug reports.

 

Just chiming in that this is indeed a terrible upgrade. In my opinion, the worst Evernote yet. Slower, poor interface (despite the "science"), totally unreliable, can't even use it because of the bugs. Notes can't be seen, names changing to "Untitled" and syncing is slow.

 

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  • Level 5*

Most of the issues/bugs in the AppStore versions (6.0, 6.0.3) are NOT in the DirectDL versions.

IOW, the bugs are mostly due to changes that are required by Apple to meet AppStore requirements.  I'm not saying this is Apples fault.  Clearly, the fault lies with Evernote.

 

So, if you want a version of Evernote Mac that works now, you will need to switch to the DirectDL version.

BTW, the DirectDL ver is no less "clean" than the AppStore ver.

 

See Evernote Mac v6.0.3 Released 

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Just chiming in that this is indeed a terrible upgrade. In my opinion, the worst Evernote yet. Slower, poor interface (despite the "science"), totally unreliable, can't even use it because of the bugs. Notes can't be seen, names changing to "Untitled" and syncing is slow.

Agree!

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Yes, this issue is correct. I am seeing it too. I suspect it has something to do with the new feature that trys to sync notes once it detects a change. Please roll back this "feature". As users we cant afford to loose what we put it.


 


On the topic of raising a case. I have a few cases raised that NO ONE from support responded to in 3 weeks. I had to stay up at 2 AM my time just to get hold of someone on chat !


 


EN team - please go slow on rolling out new features. I understand you are trying to make the product "better" but you are doing it at the cost of loosing data and crippling existing users. What do you gain by doing that ?


 


This just can't be the future you plan for Evernote.


 


Why not release a new version in phases ? Start with an internal deployment, then progressively go out to groups of users.


 


As EN becomes an important part of your users lives, you cant be cavalier about the quality of the code.


 


Phil hope you are listening.


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  • Level 5

 

Yes, this issue is correct. I am seeing it too. I suspect it has something to do with the new feature that trys to sync notes once it detects a change. Please roll back this "feature". As users we cant afford to loose what we put it.

 

On the topic of raising a case. I have a few cases raised that NO ONE from support responded to in 3 weeks. I had to stay up at 2 AM my time just to get hold of someone on chat !

 

EN team - please go slow on rolling out new features. I understand you are trying to make the product "better" but you are doing it at the cost of loosing data and crippling existing users. What do you gain by doing that ?

 

This just can't be the future you plan for Evernote.

 

Why not release a new version in phases ? Start with an internal deployment, then progressively go out to groups of users.

 

As EN becomes an important part of your users lives, you cant be cavalier about the quality of the code.

 

Phil hope you are listening.

 

 

Hi,

 

You have posted this in two threads one for Windows one for Mac. Are you really seeing this problem identically on two different platforms or was this a mistake? If not which versions are you using. On Mac there is a known problem with the App Store version and the direct download beta version 6.0.4 seems to solve that problem of slow loading and empty notes.

Link to post

I have uninstalled and reinstalled from the web download (replacing the App store version). It works, but as I now troubleshoot this issue for all the people I've converted to Evernote, I'm a bit frustrated that Evernote hasn't issued:
1) an App store update

2) a general email to users giving authoritative instructions on a work around (admitting that work arounds are not fixes)

3) general plans to avoid this in the future

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Same issue. I can't see my notes. 

 

I really don't understand how such ugly and broken version can be released to Mac app store. Did you guys even using your own product? It seems like developers do not using it at all, because even ten minutes of work with Evernote 6 is enough to know that is full of bugs and have terrible design, completely unproductive, ugly and difficult to use.  

 

I love evernote and using it every day for more than 5 years, this is why this release was shocked to me, it looks like designers and developers of this version are irresponsible and completely clueless about productivity and real work.   

 

bugs.png

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