Frank.dg 1,385 Posted November 19, 2014 Share Posted November 19, 2014 Last time I tried to submit a ticket as a free user (less than a month ago) the page resulted in "Ask the community!" link to this forum... The difficulty might arise, in that if people are increasingly being channeled to the forums for help and end up creating a post to present their case, this is directly putting a strain on the limited number of forum members who are inclined (and sufficiently knowledgeable) to respond with some troubleshooting or else have to repeatedly explain Evernote's new policies. It becomes more of a complaints forum than anything else (especially with the recent changes, not to mention Penultimate). This is not a very attractive proposition/ scenario for members, (whether moderators or not). Does someone at Evernote really think that the forum members can pick up all of that slack, which is increasing by the day? Added to that issues we have with spam. Elsewhere I posted, that of the 72 forum members who have the ability to hide spam... 23 are Evernote employees... leaving no more than 49 potential volunteer "moderators" to do so. That's quite a small number. There are very few members outside of the 200-300-post category who do much troubleshooting or clarification. I think it's a natural progression to want to chip in and help others... and if one does have the inclination to do so, and does so consistently, by extension, one very quickly surpasses the 300-post mark. In the big picture, considering other factors, that's a very small group of members who consistently make themselves available for hashing things out. I am gob-smacked when I realize what this implies. Since the very beginning of the forums, there has been a tiny group of people who have done 90% of the heavy lifting in the forums. (I can't back that percentage up, so don't ask me to ) Here are some general statistics: There are 72 members who have 300+ posts (23 of which are employees) There are 42 members who have 500+ posts (13 of which are employees) There are 22 members who have 1000+ posts (7 of which are employees) There are 12 members who have 2,000+ posts (2 of which are employees) There are 7 members who have 5,000+ posts (1 of which is an employee) You can deduce a number of things from this, the most obvious being: The forums are predominantly kept alive by non-employee members There is comparatively very little input from even individual employees (when comparing post numbers) There are very few people, in general, giving any sort of consistent assistance/ support month in and month out I try to help out here are there... but I am a babe when it comes to hard time put into the forums here. I am absolutely blown away that a small group of volunteer members have stuck at it for as long and as consistently as they have. And now to increase that "work load" by directing free users to the forums in lieu of being able to open a support ticket with Evernote on a variety of issues??... and at the same time not doing anything significant about the spammers?? Something is going to give. Evernote is assuming a lot if they think the (volunteer) forum members alone are going to keep up with new developments. The experienced (and willing) forum members form a very finite support base. And the nature of posts is shifting quite dramatically. As a result, the nature of the entire forum and what one experiences is changing "slowly" but surely. Link to comment
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