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JohnDM

Evernote is writing the Textbook on Horrible Communication with Core Users on Web Beta

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Evernote is writing the chapter of WHAT YOU DON'T DO to your core user base.

 

1 ) You throw at us a "Web Beta" that is clearly not even close to complete. It's stripped of all functionality

 

2)  You give the user community NO INFORMATION on where you are going with this other than spouting the new company policy of "workspace"

 

3) You get hammered with feedback on how HORRIBLE and UTTERLY USELESS this new UI is for working with existing notes and data

 

4) you do NOTHING but say "This is great feedback", "We want to hear your feedback", "Keep the feedback coming" and things like "3 more functions are going to be added in the new Beta," and maybe "6 more functions on the drawing table"

 

 

I think Evernote have a little difficulty understanding how important data density is to many heavy users of their service - the web beta looks like an extension of that lack of understanding.  [ https://discussion.evernote.com/topic/68881-web-beta-feature-requests/?p=306676  ]

 

5)   Crickets Chirping . . .. . . . . NOTHING . . .. . . No word . . . . No response . . . .  No attempt at addressing the most basic core problem many people have with the Beta AND their people's growing concern over the direction of the desk top platforms as well

 

 . .. . . Crickets Chirping . . .. . . .

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And the communication is consistently horrible across their products. Take a look over at the Penultimate forum to see how Evernote has alienated and begun driving away a once-loyal user base in the space of less than a week. Catastrophic data loss, widespread complaints of interrupted workflows, and all we get is "thanks for your feedback!". There's a growing thread on alternatives to Penultimate RIGHT ON THE PENULTIMATE FORUM. 

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I submitted some trouble issues to their twitter accout, they redirected me here.

The new beta is horrible, and full of disability.

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They are a colossal joke regarding user communication and support

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