HolyJaw 0 Posted November 16, 2009 Share Posted November 16, 2009 Hey dudes.My CC is about to expire. I can't find where to update my CC info for Pro. Cheers,HolyJaw. Link to comment
engberg 89 Posted November 16, 2009 Share Posted November 16, 2009 Evernote does not store your credit card information, so you'll need to update it at either PayPal or Google Checkout. (Whichever you used to pay originally.) Link to comment
HolyJaw 0 Posted November 18, 2009 Author Share Posted November 18, 2009 Awesome, ty! Link to comment
megreen831 2 Posted August 4, 2010 Share Posted August 4, 2010 Can I make a suggestion?Could you put a link on the user.action page to both Google and Paypal for updating this info? It isn't obvious to me (or I assume the original poster) that we used paypal. In fact, since you have it on file how we are paying, you could include that information so we know exactly how to insure you get paid.Much thanks! Link to comment
engberg 89 Posted August 5, 2010 Share Posted August 5, 2010 Thanks for the suggestion. Now that we're big enough to accept credit cards directly, we're de-emphasizing Google Checkout and PayPal, but some people do still use them for new purchases. Link to comment
Level 5* jefito 5,588 Posted August 5, 2010 Level 5* Share Posted August 5, 2010 Do you do loans, too? Looking to make-over our kitchen. Or a new road bike. Or a return to Hawaii. Or something. ~Jeff Link to comment
BurgersNFries 2,407 Posted August 5, 2010 Share Posted August 5, 2010 And Owyn needs a new bike. Link to comment
megreen831 2 Posted September 5, 2010 Share Posted September 5, 2010 Thanks for the suggestion. Now that we're big enough to accept credit cards directly, we're de-emphasizing Google Checkout and PayPal, but some people do still use them for new purchases.Dave,Thanks for the reply.I just went to "my account page" from the help menu and I don't see any place for me to setup direct payment with Evernote. I'm not sure how to read your post. Are you saying new users are subscribing to EN with Checkout and Paypal, even though direct charging is available? I'm going to assume that's the case. I'm not sure how it helps me, or the original poster. You really should place a link on the 'my accounts' page to "payment settings." clicking that will take us to whatever page we need to go to based on our settings.HTML is a wonderful thing. It makes hyperlinking possible and provides people direct access to information. Link to comment
engberg 89 Posted September 6, 2010 Share Posted September 6, 2010 If you already have a recurring payment set up with PayPal or Google Checkout, then you have an account on that corresponding service. You can log in to your PayPal or Google Checkout account and adjust your information there.Or you can cancel your existing subscription from the Settings page on the web (https://www.evernote.com/User.action). When your current paid period expires, you can then sign up directly from our site with a credit card without going through your PayPal or Google Checkout account. Link to comment
megreen831 2 Posted September 6, 2010 Share Posted September 6, 2010 I hear what you're saying, but I still think you're missing an opportunity to serve your customers better and at zero cost. Your system knows my method of payment and you could provide that information on my settings page. You could have a "Billing" tab where I can change over to direct bill, link to my pay service of record, and see payment history.If you read the entire post, you would know why your latest response isn't helpful. I do business with many tens of companies and I can't always remember the unique payment arrangements for every single one. However, it is only EN that hides the information. In every other case, all I have to do is visit the billing page and learn/re-remember the information. What makes this all so ironic is that you are a company that builds a single product around helping me remember stuff but when it comes to getting support about your product, you hide the knowledge. Link to comment
lewen7er9 0 Posted December 21, 2010 Share Posted December 21, 2010 I have to agree with the original poster here. I find this very awkward. If I don't remember whether I used google checkout or Paypal, now I have to go login to each of them to check. Link to comment
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