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ScanSnap EN edition - Scanned business cards get locked

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When I scan business cards on ScanSnap, 50% of the time ti works fine, but the other 50% of the time the scanned card is "locked" and I get "This note was created in another application. To edit this note, open in the app it was created ." message.  How can I remove this lock?

Thank you very much for your help!!

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This should not be happening with cards from ScanSnap Evernote edition.  Are you using another scanning app such as Evernote Hello or a generic ScanSnap model and not the Evernote Edition?  If not, then I would file a support ticket via the links below and we can get more detail to understand what may be the problem.

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