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Latest update


Heidi Castleman

Idea

Posted

downloaded the most recent update and now receive and now receive the message "can't open application Evernote 195746 because it maybe be damaged or incomplete". Was working fine before tried to update.
 

4 replies to this idea

Recommended Posts

Posted

Same problem for me.  Just accepted and installed the latest update and now can't open the application (damaged or incomplete message). Wary of downloading and reinstalling the app for fear of losing my notes.  SOS!

  • Level 5*
Posted

You won't lose notes.  Just download the latest version (ideally from Evernote.com) and uninstall/ reinstall.  Backup your Evernote database first..  

 

EN Mac Folder/Database location:

  • menu Evernote Mac > About Evernote
  • Hold down the OPTION key to reveal the link to your EN Account folder
  • backup files.
  • Level 5*
Posted

 

EN Mac Folder/Database location:

  • menu Evernote Mac > About Evernote
  • Hold down the OPTION key to reveal the link to your EN Account folder

 

Gaz, that's a great idea generally, but unfortunately won't work if you can't open the EN Mac app, as the above two posters have stated.

 

I think the EN Mac 5.7 database is in the same location as Ver 5.6:

 

 

 

Evernote for Mac 5.6 now has your: 

  • database folder located in: ~/Application Support/com.evernote.Evernote
  • log folder located in: ~/Application Support/com.evernote.Evernote/logs
Posted

So has anyone tried this.  Unfortunately I ran into the same trouble.  I am not IT savvy so I'm uncertain what to do.  All I know is right now I can't do anything with evernote and I get the error that I can't open the application because it may be damaged or incomplete. 

 

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