Mathisiva 0 Posted October 18, 2014 Share Posted October 18, 2014 I have paid for premium for one year. But still not activated.... plz anyone help me Link to comment
Level 5* s2sailor 2,414 Posted October 18, 2014 Level 5* Share Posted October 18, 2014 It may take a few days to show, especially over the weekend. If still not activated then go to support here and then click on "Contact us for support." Link to comment
Level 5* gazumped 12,042 Posted October 20, 2014 Level 5* Share Posted October 20, 2014 I'd take it a step further and raise a support ticket under "Trouble Logging in or Account Issue". Once you have the acknowledgement email with a ticket number, post the ticket number here in the discussion forum. Link to comment
Nancy M 160 Posted October 20, 2014 Share Posted October 20, 2014 Premium should activate immediately in most cases. Sometimes with non-credit card payment methods, it may take a little bit longer for the service to confirm the purchase with the appstore or other payment provider (e.g. Paypal or Alipay), but your account should still be upgraded within a few minutes. Try forcing a sync on your client. If that doesn't work, please submit a ticket for Customer Support. Link to comment
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