Peter Ebbe Sundberg 0 Posted October 15, 2014 Share Posted October 15, 2014 Hello fellas.I have problems with getting my passcode lock to work on my Evernote app. It happens from time to time that it stops to work and let me into the app without putting in my passcode lock code or use my touch id. I have an iPhone 6 with the latest version of iOS (8.0.1). Link to comment
Ex Employees charboyd 272 Posted October 15, 2014 Ex Employees Share Posted October 15, 2014 This issue is best looked at by the Evernote Support team. If you create a ticket and message back the ticket # I'd be happy to take a look into the issue. Link to comment
thewolfe70 7 Posted November 6, 2014 Share Posted November 6, 2014 Thanks I've requested help there. Link to comment
E-NoteForum 107 Posted January 23, 2015 Share Posted January 23, 2015 Still broken in 7.6.4.313631. Link to comment
Scuba Craig 0 Posted April 5, 2015 Share Posted April 5, 2015 Still broken in 7.7.0.315036. iPhone 6 running iOS 8.2 Link to comment
E-NoteForum 107 Posted April 6, 2015 Share Posted April 6, 2015 I was having this exact issue, but these steps from Evernote support cleared it up for me:Open EvernoteSign-out of Evernote (This will actually reset the keychain for the Passcode Lock)Reboot your iPhoneSign back inUninstalling and reinstalling did not work, because when you do that your password and account stay in the device's keychain. Logging out of Evernote and rebooting actually removes it, so when you sign in you're doing so from scratch, and for whatever reason that fixes the issue. I used to lose my passcode like once a week, but at this point the problem hasn't occurred in months. Link to comment
Scuba Craig 0 Posted April 7, 2015 Share Posted April 7, 2015 I was having this exact issue, but these steps from Evernote support cleared it up for me:Open EvernoteSign-out of Evernote (This will actually reset the keychain for the Passcode Lock)Reboot your iPhoneSign back inUninstalling and reinstalling did not work, because when you do that your password and account stay in the device's keychain. Logging out of Evernote and rebooting actually removes it, so when you sign in you're doing so from scratch, and for whatever reason that fixes the issue. I used to lose my passcode like once a week, but at this point the problem hasn't occurred in months. I'll give this a go. Thanks muchly. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.