misshendry 1 Posted October 15, 2014 Share Posted October 15, 2014 Hi, I have been paying for Evernote Premium since 27/06/2014 every month via iTunes however my account on both my laptop, iphone and ipad do not show it and I can't view my notes offline which is the main reason I need it as I travel every month. I am quite busy so haven't had the time to sit down and resolve this earlier but I can say I am incredibly frustrated as I need the notes to use for when I am travelling and most of the time I can't access them and it causes problems. The recepit order numbers are as follows: 27/06/14 MGSN7YB8H427/07/14 MGSNM84QM421/08/14 MGSNZK3NQ427/09/14 MGSQGN1BML I have tried and tried to find a way to contact Evernote but it only says I need to be a premium member to contact support directly and is that not what I am already paying for? Can you please help me get this set up correctly and it would be great if Evernote could be kind enough to repay me for the last 4 months that I have paid premium and haven't been able to use it. Thanks Jo Link to comment
Level 5* gazumped 10,776 Posted October 15, 2014 Level 5* Share Posted October 15, 2014 Hi. We're a user forum, and while Evernote developers and admins read these posts, they're not guaranteed to read all posts every day, so you may wait a little while before there's any come back. If you can persevere through the support request process (see below) you should be able to send a request for help and receive a ticket number. If you can post that number here, one of the admins can then follow it up - the iTunes receipt numbers won't mean a thing to Evernote. Your account details as listed in the ticket will. Link to comment
misshendry 1 Posted October 15, 2014 Author Share Posted October 15, 2014 Hi, Thanks for helping me, I followed the process on your link (I've not been able to find that page before so that was helpful) and the ticket number is #770257 for my submission. Cheers, Jo Link to comment
Level 5* gazumped 10,776 Posted October 15, 2014 Level 5* Share Posted October 15, 2014 I flagged that for you so someone should be around soon... Link to comment
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