mkoenig 0 Posted October 12, 2014 Share Posted October 12, 2014 I have a Premium Evernote account and am trying to use the passcode lock. I set the passcode and leave the program and then come back into the program and it correctly presents the passcode screen. However, on a daily basis, I will come back to the app and it will let me into the program without requiring a passcode. I haven't noticed if there is a pattern. Sometimes it's when I'm opening/saving a note from another app, and the program opens without a passcode required. Other times I just tap on the app to open it and it opens without requiring the passcode. I keep resetting the passcode but it keeps happening every day. It is happening on both my iPhone 6 plus and my iPad mini retina. I am using iOS 8.0.2. Any suggestions/solutions? Thanks,Marc Link to comment
Wordsgood 526 Posted October 13, 2014 Share Posted October 13, 2014 Hi Marc,Seeing that you have a Premium account, I'd suggest contacting Support. Keeping in mind that they are open 9:00 to 5:00 PM PST. The below pinned forum link will walk you through the process.https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/#entry254984/ Link to comment
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