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Crash on every launch after installing ScanSnap/Evernote


jamesb123

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Very frustrating.  This machine has had Evernote installed and working beautifully.  No problems.  Latest version (5.6.4.4632).

 

Yesterday received ScanSnap Evernote Edition.  Installed software before plugging in Scanner.  Every launch of Evernote now fails:

 

1. Launch Evernote

2. Go through "Welcome to ScanSnap Evernote Edition" (every time)

   (proceed through wizard)

3. Click "Get Started"

4. Receive "Fatal error" dialog with offer to send debug log to Evernote.

 

Steps to try to fix:

A. Emptied temp directory

B. Uninstall Evernote

C. Reinstall Evernote

(same problems)

 

Log file is attached.  Debug log (from DebugView) also attached (doesn't say much useful).

 

Head of Log File:

Exception Info:Evernote.exe v.5.6.4.4632 (0xc0000005) EXCEPTION_ACCESS_VIOLATION reading from 0x05d1f888 at 0x007bb1a0Call stack:0x007bb1a0 Evernote.exe!0x007bb1a0(0xd0fde0,0x6bde778,0x17ae20,0x17ad40)0x00d1b5c4 Evernote.exe!0x00d1b5c4(0x1,0x43569d6,0xe70ad384,0x3b97348)0x00596b79 Evernote.exe!0x00596b79(0x17aee0,0xa79105,0,0x17aeec)0x009ed8f3 Evernote.exe!0x009ed8f3(0x20274a0,0x4ee769,0xe70ad354,0x3afef60)0x00596c20 Evernote.exe!0x00596c20(0xe70ad2e8,0x3afef60,0xd10360,0x3af79d0)0x004eede3 Evernote.exe!0x004eede3(0xd0fde0,0xe70ad2d8,0x3aff350,0xd0fde0)0x0079de0f Evernote.exe!0x0079de0f(0xd0fde0,0x3aff360,0x4eb0ca,0x4ed1d5)0x0079e106 Evernote.exe!0x0079e106(0x4ed1d5,0x4ed1e3,0xe70acda4,0xd0fd60)0x004eb0ca Evernote.exe!0x004eb0ca(0x4ed1e3,0xe70acda4,0xd0fd60,0xd0f880)0x004ed1d5 Evernote.exe!0x004ed1d5(0xe8f18b00,0xfff9a075,0x5e1406c7,0xc68b00b1)0xb15e2468(0xfff9a075,0x5e1406c7,0xc68b00b1,0x8e9c35e)

Tail of DebugView:

[14988] CBaseController::DeliverBaseOpenedNotifications: executed in 0.027826 sec[14988] CENBase::Open: executed in 0.057707 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000050 sec[14988] CUserStoreClient::checkVersion: executed in 0.139223 sec[14988] CUserStoreClient::getBootstrapInfo: executed in 0.079986 sec[14988] CUserStoreClient::Connect: executed in 0.221265 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000056 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000049 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000052 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000037 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000042 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000041 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000041 sec[14988] CFirstScanCtrl::LoadHtml: executed in 0.000046 sec[14988] CFirstScanExperience::OnDestroy: executed in 0.000002 sec[14988] # DeliverBaseClosingNotifications: [SyncController] executed in 0.000023 sec[14988] # DeliverBaseClosingNotifications: [BootstrapController] executed in 0.004696 sec[14988] # DeliverBaseClosingNotifications: [NavController] executed in 0.000397 sec[14988] # DeliverBaseClosingNotifications: [BrowserController] executed in 0.000000 sec[14988] # DeliverBaseClosingNotifications: [NoteListController] executed in 0.000001 sec[14988] # DeliverBaseClosingNotifications: [NoteController] executed in 0.000000 sec[14988] # DeliverBaseClosingNotifications: [NoteLockingController] executed in 0.000001 sec[14988] # DeliverBaseClosingNotifications: [ReminderAlerts] executed in 0.000000 sec[14988] # DeliverBaseClosingNotifications: [ReminderAlertsController] executed in 0.000000 sec[14988] # DeliverBaseClosingNotifications: [SingleNoteViewController] executed in 0.000001 sec[14988] # DeliverBaseClosingNotifications: [AccountSwitchingController] executed in 0.000229 sec[14988] # DeliverBaseClosingNotifications: [FolderImportController] executed in 5.067628 sec

exc781C.txt

evernote2.txt

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I'm experiencing the exact same problem. Followed the same install procedures and the same steps for correcting the problem. Updated windows. Restarted numerous times.

 

Evernote just won't launch at all.

 

Help!

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I also have the same problem. I've gone through the same steps at the request of EN support. When I launch EN it immediately freezes and then shuts down. My ticket has been escalated to a higher level of tech support but I haven't heard from anyone. Someone please help. It's amazing how dependent I am on this app.

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  • Level 5*

There's not much experience around here with the EESS,  and all support is supposed to be with Evernote rather than Fujitsu.

 

If you haven't already tried the pages,  checkout Evernote's Knowledge Base content on this. 

 

If that doesn't help,  complete a support request (see below) and post the ticket number here.  We can try to get some attention on this.

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Found a solution:

 

In reviewing the AppLogs, I discovered it was always hanging at the point when it was trying to import files from a Watch Folder.

 

If you have any watch folders enabled, try removing all files that are in those folders and relaunching. This worked perfectly for me.

 

The watch folders still work -- it was just hanging on the initial launch AFTER an install. Once it finished the initial launch process after install, you can drop files into the watch folder with abandon, whether or not Evernote was running in the foreground or the background. When you relaunch, it pulled those outstanding files into Evernote.

 

If you're unsure where those Watch Folders files live, you can check here: C:\Users\%ProfileName%\AppData\Local\Evernote\Evernote\Logs

 

In that folder, find the most recent AppLog_2014_XX-XX.txt. In the first entry, it should show the first folder it's trying to import. If you have multiple Watch Folders, you may have to do this for each one.

 

Hope that helps.

 

CatDev

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  • Level 5*

If by "Watch folder" you mean an Import folder,  it's best to clear all files out of an Import folder once Evernote has imported them.  There's an option to have Evernote do this automatically as you set up the folder (Tools > Import Folders and choose Keep or Delete) or you can change this option for an existing folder.  Once a file has been imported,  there's no reason to keep another copy on your hard drive - you might edit that one by mistake when you intend to edit the original file now attached to a note.  Also it might in certain circumstances cause problems,  as here.  If you need to store these files as backups for some reason,  it's better to do so in a different folder.  If you want to move files around automatically,  you can use applications like AHK or Belvedere.

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