kat360 0 Posted October 7, 2014 Share Posted October 7, 2014 Has anyone ever reactivated a deactivated business account? I started using it a few months back and decided to take a break from it. Now that I'm more familiar with the program, I want to use it for my business again, but I keep getting errors (i.e. "can't log in, see your administrator"). I followed the suggestions, but to no avail and tech support won't get back to me. Anybody else run into this that might be able to help? Link to comment
Level 5* gazumped 11,524 Posted October 8, 2014 Level 5* Share Posted October 8, 2014 It may be that the support system sees you as a free user with limited support rather than a Business User with priority. If you raise a ticket with support and post the ticket number here we'll flag it for one of the site admins to take a look... Link to comment
Level 5* gazumped 11,524 Posted November 4, 2014 Level 5* Share Posted November 4, 2014 I flagged your post - hope you get a response quickly.. Link to comment
Perry Asmowidjojo 0 Posted November 11, 2014 Share Posted November 11, 2014 I have also the same problem. I am using Evernote Business for over a year and until last week I could not access my business notebooks anymore. The reason was about a declined credit card payment. I already contacted the support but up til now (5-6 days) they didn't help me out with this problem. Evernote deactivated my business account, but as you can see that this is all about a mistake. I cannot even access the business admin console to update the new billing/payment info. All company client notes have been saved in the business notebook. THIS IS A HUGE PROBLEM when I cannot access the notes anymore. I can close my business. This cannot be the service of Evernote! Please help anyone the at Evernote!!! Kind regards and thanks for al the help. Perry Asmowidjojo Link to comment
John King 0 Posted November 11, 2014 Share Posted November 11, 2014 seems like there is something wrong with their system when u deactivate an account or a credit card is disabled that flags your account to the default free user. hope they can fix this bug sooner rather than later Link to comment
Sanjid 0 Posted October 15, 2015 Share Posted October 15, 2015 I am stuck here now for two days getting not very good support. I have a business account and due to payment issue it got deactivated. Now there is no way for me to reactivate it. Asking support several times and still waiting for an answer, the only respons was a link which i clicked and there it says I should contact the account admin to get invited which is me. It seems that when they deactivate your account you also lose all the support, there is not grace periode, so I cannot use the chat function. Once deactivated you are out and the only way to contact is by support by ticket and for me this is getting frustrating since my notes are critical and I want to pay and move forward. I have ticketnumbers 1274567 and 1274347. Link to comment
Level 5* gazumped 11,524 Posted October 15, 2015 Level 5* Share Posted October 15, 2015 Sorry for the problems - I flagged your issue for an Admin to look at, hopefully you'll hear something soon... Link to comment
nohb 27 Posted October 15, 2015 Share Posted October 15, 2015 @Sanjid We've escalated your ticket to the business account management group and you should hear back soon. Link to comment
Sanjid 0 Posted October 16, 2015 Share Posted October 16, 2015 Hi, Unfortunately I have still not received any reply. I am really disappointed in the support. Link to comment
Sanjid 0 Posted October 19, 2015 Share Posted October 19, 2015 Still I am waiting for any reply from Evernote! I cannot understand that they treat Business accounts like this. I now cannot access my notes because the account has been deactivated and there is no way for me to pay so I can access them again. I need someone from Evernote to contact me asap to resolve this problem. Link to comment
Level 5* gazumped 11,524 Posted October 19, 2015 Level 5* Share Posted October 19, 2015 Hi again - unfortunately if someone didn't contact you on Friday, today will be their first opportunity to try again - Evernote admin doesn't work at all over weekends. I flagged your post again - you will hear more soon, I'm sure... Link to comment
Sanjid 0 Posted October 21, 2015 Share Posted October 21, 2015 Hi, I am sorry to say that still I have not received any solution. Yesterday I got an email that they will be working on it but that was that. It has now been a week since I have flagged it with support and still no solution to the deactivation of my account. I had a business account and so the notes where needed for my business and critical. Now I have lost access to these notes and no way to get access again. The only way to access support while on deactivation mode is second grade support. There is no chat or no phone that you can call and solve the problem at once. I am really dissappointed with Evernote. A good product can be ruiend by a bad customer service. Still waiting for a solution. Link to comment
thad jones 1 Posted November 2, 2015 Share Posted November 2, 2015 it looks like i am not the only person who had a business account then canceled it and now I cannot reactivate it. I have filled out 3 different support requests with EN and nothing. I enjoy using EN but I don't understand why they don't help their business customers. I would rather pay more and have someone answer a phone or return an email. I dont know where all of my business notebooks went and if they can be recovered. Link to comment
Level 5* gazumped 11,524 Posted November 2, 2015 Level 5* Share Posted November 2, 2015 it looks like i am not the only person who had a business account then canceled it and now I cannot reactivate it. I have filled out 3 different support requests with EN and nothing. I enjoy using EN but I don't understand why they don't help their business customers. I would rather pay more and have someone answer a phone or return an email. I dont know where all of my business notebooks went and if they can be recovered. Hi. As above, if you can post your ticket numbers here we'll escalate it to the Forum admins who should be able to help... Link to comment
thad jones 1 Posted November 2, 2015 Share Posted November 2, 2015 It did not give me a ticket number. The only place I found to submit a support request is in the business sales team. Is there another place where a ticket is given seeing that they have no interest in getting back to me on the other. Link to comment
thad jones 1 Posted November 2, 2015 Share Posted November 2, 2015 how do I get to live chat ref. at the bottom of your post for business and premium? I can't find anything like this anywhere. It is scary to rely on EN when things can go wrong and no one is there to help. Link to comment
Level 5* gazumped 11,524 Posted November 2, 2015 Level 5* Share Posted November 2, 2015 Hi. Log in here - https://www.evernote.com/SupportLogin.action - or choose 'continue as a guest' and select 'payment issue' in the first dropdown. Fill in as much detail as you can and post the ticket number here. The Live Chat option is only available for current Business or Premium users - if the system thinks you're a Basic account holder, you won't be able to see the link. Link to comment
thad jones 1 Posted November 3, 2015 Share Posted November 3, 2015 thank you - able to start a chat - hoping this works Link to comment
Level 5* gazumped 11,524 Posted November 3, 2015 Level 5* Share Posted November 3, 2015 Yay - good luck.. Link to comment
Erwin Smole 0 Posted November 3, 2015 Share Posted November 3, 2015 My Business Account was disabled, without any information why! We are running a project with customers and there are plenty of information there. EN is the central tool for this project. It seems, that EN has serious 'potential for approvements' for their business product. @gazumped - it seems, you can accelerate here anything, this is my ticket number: 1295142thanks for any help.... Link to comment
Level 5* gazumped 11,524 Posted November 3, 2015 Level 5* Share Posted November 3, 2015 My Business Account was disabled, without any information why! We are running a project with customers and there are plenty of information there. EN is the central tool for this project. It seems, that EN has serious 'potential for approvements' for their business product. @gazumped - it seems, you can accelerate here anything, this is my ticket number: 1295142thanks for any help.... Can't guarantee anything - we're a user forum with Evernote Admins who can flag stuff back to Home Base for a second look... anyway: ticket flagged, let's see what happens... Link to comment
Erwin Smole 0 Posted November 4, 2015 Share Posted November 4, 2015 Thanks for the information and help. Great software but customer service is weak for EN! Link to comment
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