rphailey 0 Posted October 3, 2014 Share Posted October 3, 2014 I am trying to clip a screenshot and it keeps saying my upload limit has been reached but I have only done one screenshot in the last month. Link to comment
Level 5* s2sailor 1,546 Posted October 3, 2014 Level 5* Share Posted October 3, 2014 Logon into the service on your web browser and go to Account settings and see what your monthly usage is. Are you saying that all that you have added into your account over the last month is one web clipping? No other notes, files, pictures, etc...? Link to comment
rphailey 0 Posted October 3, 2014 Author Share Posted October 3, 2014 Nothing at all but one screenshot. It may be a result of our whole computer system being hacked and corrupted last week but we have resolved all of that. Ever since then I have not been able to do the screenshots. Link to comment
Level 5* s2sailor 1,546 Posted October 3, 2014 Level 5* Share Posted October 3, 2014 Let us know what you see when you log into your account from your web browser. Do you see more than one note there? What does it show your monthly usage to be? Link to comment
rphailey 0 Posted October 3, 2014 Author Share Posted October 3, 2014 I logged in and it shows 71 notes back to July 2012. It says I have 60mb/month. Link to comment
Level 5* s2sailor 1,546 Posted October 3, 2014 Level 5* Share Posted October 3, 2014 How much of that 60MB/month does it show you have remaining in the current cycle? If it shows you don't have any remaining storage this cycle try sorting your database to see what has been entered recently. I realize that you said you have only put one clipping in but maybe other content has been added that you are not aware of. Link to comment
rphailey 0 Posted October 3, 2014 Author Share Posted October 3, 2014 It says 0 is left. Nothing else has been added. Link to comment
Level 5* s2sailor 1,546 Posted October 3, 2014 Level 5* Share Posted October 3, 2014 Hmmm, ok. Log in the service again from your web browser and then select the new note (clipping). In the window (at least on Firefox) in the upper right is an "info" button. Click that and you will see the size of the note. As a free user you only get 60MB/month. I really doubt your clipping is that large but might be worth checking. If it is somehow that large, then you are stuck until the next month unless you want to go premium for a month to temporarily increase your upload limit. If your one new note is less than 60MB then I would suggest putting in a support request. As another thought, even though you only have one new note, have you been editing it? Every time you edit a note it will cause the note to upload again and will count against your monthly upload limit. Link to comment
rphailey 0 Posted October 6, 2014 Author Share Posted October 6, 2014 Can you put in a support request on the free version? Link to comment
Level 5* jefito 5,588 Posted October 6, 2014 Level 5* Share Posted October 6, 2014 Can you put in a support request on the free version?policy / best practices for support requests are here: https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/. Since this sounds like an account access problem, I'd say that the answer is yes. Have you tried yet? Link to comment
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