Is Evernote trying to make support disappear?

[jbenson2 2,146]

Is Evernote trying to make support disappear?

 

Most of us are aware of Evernote's recent decisions to restrict their Support Department's responsiveness. 

 

One issue that bugs me as a Premium user is their use of the no-contrast, almost-invisible, lime-green font which makes the support process difficult for people who have less than perfect 20-20 vision. 

 

I realize Evernote's key demographic is younger people with eagle eye-sight, but this lime green color is almost invisible.

http://www.evernote.com/l/AAJClsOehStJTLqspzBbtY_gruLuSxdseOc/

 

And compare the Support request form to the stuff that Evernote considers important (written in bold dark contrasting fonts) Take a look at this easy-to-read screen grab from their home page.

http://www.evernote.com/l/AAIhqi1AAiBGeJAA2zAX9puppcT7fZzJzoc/

 

 

IPO or Corporate Takeover pending?

[JMichaelTX 4,108]

JB, point well made.

 

Evernote consistently uses low contrast text across all of their platforms and communications (web & email).

I have been requesting that they use high contrast text for years now.

See Evernote Team -- Please Don't Use Low Contrast Text