EasDannsair 0 Posted September 21, 2014 Share Posted September 21, 2014 I have been unable to update the evernote app on my android tablet (it was already installed and thus didn't use Google play), so when I tried to update it on google play (as it wasn't working through the browsers) it said "duplicate provider authority". I looked this up and found itwas because it was already installed, so uninstalled the tablet version, intending to re-install it from the play store.However I now can't install it at all! The same error message of "duplicate provider authority" comes up...Can anyone offer advice on how to get it back, as I use the app daily.Thanks,-EasDannsair Link to comment
Level 5* gazumped 11,652 Posted September 21, 2014 Level 5* Share Posted September 21, 2014 Might help if you could tell us which device you're using - have you tried the tablet's helpline? This is more an Android / manufacturer problem than an Evernote one... Link to comment
EasDannsair 0 Posted September 22, 2014 Author Share Posted September 22, 2014 Might help if you could tell us which device you're using - have you tried the tablet's helpline? This is more an Android / manufacturer problem than an Evernote one...It's a Lenovo A8. Their help person had never heard of the app, hence trying here in case any of its users had found a way to fix the problem, or in case the evernote team knew of a way to change the authority around their app. I'm aware it's not an issue with Evernote -- but I couldn't think of any other options for asking if someone else had had this and fixed it. Link to comment
Level 5* gazumped 11,652 Posted September 22, 2014 Level 5* Share Posted September 22, 2014 Hmmn. If the app was pre-installed, I don't think your help person was very helpful. Unfortunately I don't know of any 'uninstallers' (apps that will search for and destroy any mention of a specific app on a device) for Android. Most hardware does have a 'reset to factory settings' option which may either blank the device entirely, or reinstall the original version of Evernote. If desperate you might try that - but backup your content somewhere first; you'll lose everything that was installed on the device since you got it. I'd recommend you have another go at Lenovo first - you bought the device with the app installed, so it's a manufacturer's problem (presumably under warranty) if that app fails; Evernote aren't required to support Lenovo hardware issues. Is it feasable to use the browser version meantime? Link to comment
Wordsgood 526 Posted September 24, 2014 Share Posted September 24, 2014 Maybe it's just me, but I can't seem to access the web version from my android (SG3). I've tried a few times and always get a message saying it's not available on my device and that I should download the Android App. (Which it directs me to.)I've only tried this when I'm logged-in as I stay logged-in at all times. Have you ever actually used the web version on your 'droid, Gaz? If so, did you have to log-out of your app first?Is it feasable to use the browser version meantime? Link to comment
Level 5* gazumped 11,652 Posted September 24, 2014 Level 5* Share Posted September 24, 2014 Sorry - insanity reigns here; I forgot the OP was on a mobile device. The Evernote mobile site is so mobile it seems to be missing most of the time, and the standard web view is so large it won't work on a small screen. That wasn't a viable option. Link to comment
Mullerd 0 Posted October 23, 2014 Share Posted October 23, 2014 Hi, I have the same problem. Have you managed to solve it? Link to comment
m@r 0 Posted December 26, 2014 Share Posted December 26, 2014 I unistalled the old version of the application from Google Play but it seems it didn't uninstalled it from phone. So I went into running applications (long press the middle button on your phone) --> Click left "chart like" icon --> Click "Downloaded" and find Evernote then click "Uninstall" --> Go to Google Play and install the newest version. It worked for me! Link to comment
Pambuka V Adi 1 Posted July 21, 2015 Share Posted July 21, 2015 I face the same problem with my Evernote on Lenovo A8, and it can be solved by 'reset to factory settings'. But I am still can not update it from google play Link to comment
Level 5* gazumped 11,652 Posted July 21, 2015 Level 5* Share Posted July 21, 2015 I face the same problem with my Evernote on Lenovo A8, and it can be solved by 'reset to factory settings'. But I am still can not update it from google play Do 'factory settings' still include Evernote as a pre-installed app? What sort of errors/ messages do you get when you try to install from Google Play? Link to comment
Pambuka V Adi 1 Posted July 22, 2015 Share Posted July 22, 2015 The problem has been solved by installing Lenovo system update. And now evernote can be update directly from Play store. Link to comment
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