Over the last few months I have had sync issues with the note counts on many of my notebooks not matching up between my OSX Evernote app and Evernote online. I have 67 notebooks about just over 5,000 notes.
I have had lots of discussion with technical support about this, who suggested trying various things, but none of which worked. After checking, I was satisfied that my local, OSX, database was the 'correct' one and Support suggested that I:
1) Export my Mac database
2) Wipe my entire account online
3) Sync all of my devices so all have zero notes
4) Import the exported data back into Evernote on my Mac
5) Sync, so that the online database is rebuilt.
I followed these steps yesterday (took a long time!) but the outcome of step 4 is that all of my notes are in a single offline notebook - which won't sync because "there is not enough space remaining in your monthly upload allowance.”
So, it's as if my digital filing cabinet has simply been tipped out on the floor and is now in a big mess!
I need all of my notes:
1) Back in their original notebooks
2) My notebooks back in their original stacks
3) My shared notebooks correctly shared (many were shared with different people)
4) My tags - which have been reimported, but like notebooks are in a mess - back in their hierarchy
Obviously I have contacted tech support again and am expecting a reply soon, but wondered in the meantime if anyone could help here as I'm beginning to tear my hair out!
Idea
jamesctaylor 9
Over the last few months I have had sync issues with the note counts on many of my notebooks not matching up between my OSX Evernote app and Evernote online. I have 67 notebooks about just over 5,000 notes.
I have had lots of discussion with technical support about this, who suggested trying various things, but none of which worked. After checking, I was satisfied that my local, OSX, database was the 'correct' one and Support suggested that I:
1) Export my Mac database
2) Wipe my entire account online
3) Sync all of my devices so all have zero notes
4) Import the exported data back into Evernote on my Mac
5) Sync, so that the online database is rebuilt.
I followed these steps yesterday (took a long time!) but the outcome of step 4 is that all of my notes are in a single offline notebook - which won't sync because "there is not enough space remaining in your monthly upload allowance.”
So, it's as if my digital filing cabinet has simply been tipped out on the floor and is now in a big mess!
I need all of my notes:
1) Back in their original notebooks
2) My notebooks back in their original stacks
3) My shared notebooks correctly shared (many were shared with different people)
4) My tags - which have been reimported, but like notebooks are in a mess - back in their hierarchy
Obviously I have contacted tech support again and am expecting a reply soon, but wondered in the meantime if anyone could help here as I'm beginning to tear my hair out!
Many thanks.
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