M.Rizk21 0 Posted September 16, 2014 Share Posted September 16, 2014 Dear Evernote Support, I had 2 Factor Authentication activated on my account few months ago. Unfortunately something went wrong with my iPhone device and I lost the backup codes, and also the 2 Factor Authentication app so now I lost access to my account. I emailed your support last night seeking their help providing all the information to prove that I am the account owner from full name, ID, passport and also the latest order number in the Premium receipt but apparently your support is too busy to resolve the PREMIUM ACCOUNT TICKETS! Oh by the way, I tried to request an SMS to be sent to my number but that did not work either, I am not receiving any SMS messages from your service, and believe me I tried more than 10 times but nothing received and unfortunately you don't have a smart system to do an automated call telling me the code. What makes it worse that you got no phone support, and I can't access the Live Support because I have no access to my account. I can't list here my full details, all I can tell that my user name is mrizk21 on the premium account and that I sent you the support email using mohd.rXXXXX@outlook.com (X is a variable, I am not going to disclose my email here) Link to comment
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