Empty recycle bin with 25,000 notes not possible (sync error)

[GBeinl 1]

Hi all,

 

I have been trying to delete 25,000 notes for weeks now.

 

Everytime I try to flush the recycle bin in the web app it only deletes 100 notes at a time. Afterwards you have to reload the page and empty the recycle bin again ... again only 100 notes deleted.

 

If I do it in the Windows app I get a sync error in response until I completely delete and re-download the entire database (Flush recycle bin in Evernote Windows - all 25,000 notes are gone but when I try to sync I get the error "Could not connect to evernote sync servers" until I delete and re-download my database ... then of course all 25,000 notes are again in the recycle bin)

 

Can somebody tell me how to quickly delete a higher number of notes in Evernote?

 

I have been in contact with Evernote support for weeks now, no solution in sight.

 

That's really annoying!

 

All best

 

Gernot

[charboyd 272]

If you post your ticket # I'd be happy to take a look. 

[GBeinl 1]

I tried to locate it in my mailbox but could not find it anymore. To be honest that as a premium member such a rudimentary task which takes only minutes has to go from 1st level to 2nd level to 3rd level (if this level even exists) support, takes weeks and there is still no solution in sight, can't be the case.

 

I even provided my full login info.

 

Maybe another way would be to export the notes I want to keep and you simply reset my premium account?

 

All best,

Gernot

[charboyd 272]

Feel free to PM me your email address to look up your ticket.

[GBeinl 1]

I've found a solution to this problem. The error message "sync failed" does not seem to be accurate as it means that the sync could not be completed due to a time limitation (not because "Evernote servers could not be reached")

 

Here is what you need to do:

1. Download & install Evernote version 5.4.0.3698 (works best with this version)
2. Go to your recycle bin in the Windows app
3. Select 1,000 - 2,000 notes at a time (SHIFT select)
4. Right-click - Delete notes - Confirm
5. Start sync
6. After having synced for some time it will return "sync failed" - simply click sync again
7. After 5 synces or so it completes without error message and the notes are gone in the app as well as on the evernote servers
8. Start over by selecting the next 1,000 - 2,000 notes and delete them until your recycle bin is empty

Yeah!