Import Folder - Problems With Import

[C6REW 416]

Hi all,

 

I have a number of 'Import Folders' set up for Word docs and pdf docs.

 

Just set up a new Notebook for some pdf files and they won't import. I also removed the pdf's, then re created the Import Folder, then put the pdf's back in the folder and that didn't work.

 

Tried saving a pdf to other folders I have set up on Import and that didn't work.

 

Tried to save a Word doc to the new folder but that didn't work.

 

Tried saving the pdf to a folder I use for Word docs and it worked!

 

Basically it seems random as to what can and cannot save to folders and Import to Notebooks.

 

Any ideas before I raise a ticket?

 

Regards

 

 

Chris

[SebR 146]

Hi

 

 

 

Basically it seems random ...

It seems to work with existing import folders, no ? (I know it does not help you but it may help the support team )

[gazumped 9,556]

Weird.  If the file uploads from another folder there's nothing apparently wrong with the file - must be something hinky (technical term) with the folder.  Try renaming / recreating it?  Only other thought would be that there's a max number of import folders we didn't know about - how many import folders do you have?

[C6REW 416]

Hi Seb,

 

Thanks for your thoughts.

 

Some of the existing folders don't work either!

 

 

Hi Gaz,

 

Yes, I thought that as well, but I have had many more in the past.

 

Very annoying!

 

 

Regards

 

Chris

[charboyd 272]

I've never heard of a limit on import folders. Feel free to message over your Ticket # if you contact the support team (Which if you have already deleted and recreated the import folder and you are still having this issue, may be the next option. )