Evernote not passing copy process - urgent help required please

[LStar 13]

When I tried to access my Evernote this morning, I got ca. the following message: Evernote needs to copy all your files to database, this may take time depending on the size of your data. 

About 2 hours have gone and since about one hour is stuck on 3.1GB. The only way to stop this would be to kill the process which is not what I'd like to do.

Anyone has an idea?

Thanks in advance for helping

[gazumped 12,222]

I've never seen that message - was there an underlying problem with syncing or something which might explain this backlog?

[gbarry 2,659]

Did you update your client or install a new version of Evernote at all prior to seeing this message?

[charboyd 272]

Did you update your client or install a new version of Evernote at all prior to seeing this message?

This also happens when you are accessing your desktop account on a new device. 

[LStar 13]

@ gazumped: I didn't get any error message, I simply tried to access the Evernote program on the Mac and it started copying all the files.... and got stuck.

@ gbarry: neither an update nor a new version, last update was 

@ charboyd: usual access on my Mac

 

To all: I also logged a support call with Evernote, still didn't get any reply. On the other end...... the problem solved itself. Yesterday evening I had to shut down my Mac, so I killed the operation in the activity manager folder and try not to think about it. This morning I powered on the Mac, started Evernote, it went on with copying files and in 3 minutes, the program was up and running! No idea what happened, just grateful that it ended this way :-)

Thanks to all of you for the support and for replying to my message.