TonyLemonade 0 Posted August 8, 2014 Share Posted August 8, 2014 Hi, guys.I've been sub to premium for 2 years, but this time, the system didn't renewal the sub automatically (which was scheduled 1 week ago). When I tried to do it manually today, although I got every information correct, I still cannot purchase it. It can hardly be a problem of the bank since I did several purchases and one online purchases with in 7 days and everything went good. Got a ticket 677146, but no conclusion drawn. Is there anyone can help me or is there anyone having the same problem?Thank you all in advance~~ Link to comment
Level 5* Metrodon 2,184 Posted August 8, 2014 Level 5* Share Posted August 8, 2014 I'll flag this for Evernote staff Link to comment
Ex Employees charboyd 272 Posted August 8, 2014 Ex Employees Share Posted August 8, 2014 Looks like you got your subscription issue all worked out with our Commerce team! You just need to try purchasing your subscription and let us know if you run into further issues. Link to comment
TonyLemonade 0 Posted August 8, 2014 Author Share Posted August 8, 2014 Thank you to all you guys and the support team. I used 10 points to extend my sub yesterday so unfortunately I can't try to purchase right now; but I tried to purchase 1GB extra and it works (didn't work yesterday too)! So sub purchase should works as well! I'll wait till Sep to see if the auto renewal stuff works! Happy to have all features back again! Link to comment
Ex Employees charboyd 272 Posted August 8, 2014 Ex Employees Share Posted August 8, 2014 Great to hear! It will not automatically renew in September. You will need to repurchase Evernote Premium, which will then become an automatic monthly or annual renewal Link to comment
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