Jump to content

Fail to renewal my premium account, really annoying


Recommended Posts

Hi, guys.

I've been sub to premium for 2 years, but this time, the system didn't renewal the sub automatically (which was scheduled 1 week ago). When I tried to do it manually today, although I got every information correct, I still cannot purchase it. It can hardly be a problem of the bank since I did several purchases and one online purchases with in 7 days and everything went good. Got a ticket 677146, but no conclusion drawn. Is there anyone can help me or is there anyone having the same problem?

Thank you all in advance~~

Link to comment
  • Evernote Staff

Looks like you got your subscription issue all worked out with our Commerce team! You just need to try purchasing your subscription and let us know if you run into further issues. 

Link to comment

Thank you to all you guys and the support team. I used 10 points to extend my sub yesterday so unfortunately I can't try to  purchase right now; but I tried to purchase 1GB extra and it works (didn't work yesterday too)! So sub purchase should works as well! I'll wait till Sep to see if the auto renewal stuff works!

 

:P Happy to have all features back again!

Link to comment

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...