philosopherdog 12 Posted August 6, 2014 Share Posted August 6, 2014 I report the following bug: When I connect to my library's wifi and if EN is running it will not sync. It falsely claims I'm offline. Shutting down EN and restarting it solves the issue. Here's the reply I received: "Hi there, If this problem occurs on other networks, then there could be a problem with your Evernote application that I'd be happy to assist in troubleshooting further. However, if this only occurs at your local library, then there must be a firewall setting inhibiting your application from syncing correctly. Often times, public network connects employ user restrictions such as time limits, bandwidth limits, and restrictions against unregistered applications that can cause certain actions to work only intermittently. If you run into this problem elsewhere, please let me know. Regards,Alex W." Let's think about this: 1) why would EN be the only app that doesn't sync when I FIRST connect to my library's wifi? no other app does this. does it makes sense that my library is firewalling EN ONLY when I FIRST connect but not after that? So, shutting it down and restarting solves the issue. Blaming a possible firewall makes no sense. 2) if support had a list of KNOWN ISSUES they could easily have seen that this is a known issue. How do I know this? Because today a beta was released that fixed the issue. The release notes read: "Evernote will now stay logged in by default". This is a great example of how poor EN support is. Actually, almost every interaction I've had with support has been an attempt to deflect. I think if EN is going to do this right it has to revamp support. This is what Apple figured out with the genius bar. Frustrated users are not the way to make great products in the long run. It doesn't build loyalty. Link to comment
This topic is now archived and is closed to further replies.