hclug 0 Posted August 2, 2014 Share Posted August 2, 2014 Hi Like with quite a few people who have posted on this forum, I paid for an upgrade to premium via the App store (ITunes) on the 27th July, however my account is still showing as free. I have sent a support request and have received a ticket number (Ticket# 661208). I have had no response in 6 days from support and hoped someone could flag this as a problem for me as it's very frustrating paying for a service which I am not receiving. Appreciate any help anyone can provide. Thanks Link to comment
Level 5* Metrodon 2,184 Posted August 2, 2014 Level 5* Share Posted August 2, 2014 Flagging it for you Link to comment
hclug 0 Posted August 2, 2014 Author Share Posted August 2, 2014 Thanks Metrodon, that's great. Link to comment
Level 5* Metrodon 2,184 Posted August 2, 2014 Level 5* Share Posted August 2, 2014 They don't work weekends so don't expect anything to happen for a couple of days. Link to comment
Ipaidandstilllistedasfree 0 Posted August 3, 2014 Share Posted August 3, 2014 I paid and its not working!!!! What is that? you guys just took my money!!!! Ticket #670656 What is this???? When can I expect service? I paid for a full year. Link to comment
Wordsgood 526 Posted August 3, 2014 Share Posted August 3, 2014 This is a user's forum, not a direct conduit to Evernote. Everyone here, including Metrodon and the other Moderators, are simply users, not part of, or paid by, Evernote. Metrodon volunteers his time to act as a moderator and assist other users.Evernote the company, is open Monday to Friday, 9:00 AM to 5:00 PM, Pacific Time. As soon as they open, Metrodon or another moderator will see that your Ticket is flagged with actual Evernote staff.I paid and its not working!!!! What is that? you guys just took my money!!!! Ticket #670656What is this???? When can I expect service? I paid for a full year. Link to comment
Level 5* jefito 5,589 Posted August 4, 2014 Level 5* Share Posted August 4, 2014 I paid and its not working!!!! What is that? you guys just took my money!!!! Ticket #670656 What is this???? When can I expect service? I paid for a full year. I'd suggest that you post back here by end of day on Monday if you haven't received your premium service, and one f us will flag this for you. Thanks. Link to comment
Ipaidandstilllistedasfree 0 Posted August 4, 2014 Share Posted August 4, 2014 I paid and its not working!!!! What is that? you guys just took my money!!!! Ticket #670656 What is this???? When can I expect service? I paid for a full year. I'd suggest that you post back here by end of day on Monday if you haven't received your premium service, and one f us will flag this for you. Thanks. I just resubmitted the request today. This is such BS. Thank you all for the feedback, its just really frustrating. They still haven't given me access to the upgrade that I paid for nor had any contact with anyone of them Link to comment
Ex Employees charboyd 272 Posted August 4, 2014 Ex Employees Share Posted August 4, 2014 Hi Like with quite a few people who have posted on this forum, I paid for an upgrade to premium via the App store (ITunes) on the 27th July, however my account is still showing as free. I have sent a support request and have received a ticket number (Ticket# 661208). I have had no response in 6 days from support and hoped someone could flag this as a problem for me as it's very frustrating paying for a service which I am not receiving. Appreciate any help anyone can provide. ThanksI've flagged your ticket for our Commerce team. You should be contacted shortly. Link to comment
Ex Employees charboyd 272 Posted August 4, 2014 Ex Employees Share Posted August 4, 2014 I paid and its not working!!!! What is that? you guys just took my money!!!! Ticket #670656 What is this???? When can I expect service? I paid for a full year. I've flagged this ticket for the Commerce team as well. Link to comment
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