Jump to content
  • 0

Crashes every time I try to modify note - how can I rescue notes?


kath kroener

Idea

My notes open and can be read but as soon as I click on them with the cursor it crashes and I get this message:

Process:         Evernote [1162]
Path:            /Applications/Evernote.app/Contents/MacOS/Evernote
Identifier:      com.evernote.Evernote
Version:         5.5.2 (402634)
Code Type:       X86-64 (Native)
Parent Process:  launchd [193]
Responsible:     Evernote [1162]
User ID:         502

Date/Time:       2014-07-26 21:36:50.678 -0500
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version:  11
Anonymous UUID:  E7DD8CCD-3614-5FD9-66D9-D7EF7DED680D

Sleep/Wake UUID: 9078F748-829F-4BE0-A0B0-17D914301687

Crashed Thread:  0  main  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Thread 0 Crashed:: main  Dispatch queue: com.apple.main-thread
0   com.apple.CoreGraphics            0x00007fff8d7d7028 rgba32_image_mark + 1667

Thread 1:
0   libsystem_kernel.dylib            0x00007fff8d1ebe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff87c7cf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib           0x00007fff87c7ffb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x00007fff8d1ec662 kevent64 + 10
1   libdispatch.dylib                 0x00007fff86afb421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib                 0x00007fff86afb136 _dispatch_mgr_thread + 52

Thread 3:
0   libsystem_kernel.dylib            0x00007fff8d1ebe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff87c7cf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib           0x00007fff87c7ffb9 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib            0x00007fff8d1ebe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff87c7cf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib           0x00007fff87c7ffb9 start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib            0x00007fff8d1ebe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff87c7cf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib           0x00007fff87c7ffb9 start_wqthread + 13

Thread 6:
0   libsystem_kernel.dylib            0x00007fff8d1eba3a __semwait_signal + 10
1   libsystem_c.dylib                 0x00007fff8924ddc0 nanosleep + 200
2   com.apple.Foundation              0x00007fff8212666d +[NSThread sleepForTimeInterval:] + 156
3   com.evernote.Evernote             0x000000010029758e +[ENCachedHttpURLProtocol removeOldFiles:] + 107
4   com.apple.Foundation              0x00007fff820fc76b __NSThread__main__ + 1318
5   libsystem_pthread.dylib           0x00007fff87c7b899 _pthread_body + 138
6   libsystem_pthread.dylib           0x00007fff87c7b72a _pthread_start + 137
7   libsystem_pthread.dylib           0x00007fff87c7ffc9 thread_start + 13

Thread 7:
0   libsystem_kernel.dylib            0x00007fff8d1e7a1a mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff8d1e6d18 mach_msg + 64
2   com.apple.CoreFoundation          0x00007fff8371af15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation          0x00007fff8371a539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation          0x00007fff83719e75 CFRunLoopRunSpecific + 309
5   com.apple.AppKit                  0x00007fff8490905e _NSEventThread + 144
6   libsystem_pthread.dylib           0x00007fff87c7b899 _pthread_body + 138
7   libsystem_pthread.dylib           0x00007fff87c7b72a _pthread_start + 137
8   libsystem_pthread.dylib           0x00007fff87c7ffc9 thread_start + 13

Thread 8:
0   libsystem_kernel.dylib            0x00007fff8d1ebe6a __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff87c7cf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib           0x00007fff87c7ffb9 start_wqthread + 13

Thread 9:: com.apple.appkit-heartbeat
0   libsystem_kernel.dylib            0x00007fff8d1eba3a __semwait_signal + 10
1   libsystem_c.dylib                 0x00007fff8924ddc0 nanosleep + 200
2   libsystem_c.dylib                 0x00007fff8924dcb2 usleep + 54
3   com.apple.AppKit                  0x00007fff849cd17d -[NSUIHeartBeat _heartBeatThread:] + 2132
4   com.apple.Foundation              0x00007fff820fc76b __NSThread__main__ + 1318
5   libsystem_pthread.dylib           0x00007fff87c7b899 _pthread_body + 138
6   libsystem_pthread.dylib           0x00007fff87c7b72a _pthread_start + 137
7   libsystem_pthread.dylib           0x00007fff87c7ffc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000080000000  rbx: 0x00007fff5fbfb3a0  rcx: 0x000000000000000f  rdx: 0x0000000080000000
  rdi: 0x00007fff5fbfbbf8  rsi: 0x0000000080000000  rbp: 0x0000000000000000  rsp: 0x00007fff5fbfb390
   r8: 0x0000000000000001   r9: 0x00007fff8d8bef30  r10: 0x0000000000000000  r11: 0x0000000000000000
  r12: 0x0000000000000010  r13: 0x0000000000000000  r14: 0x0000000000000010  r15: 0x0000000103a39fd0
  rip: 0x00007fff8d7d7028  rfl: 0x0000000000010207  cr2: 0x00007fff8d7d7016
 
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     6

 I am using Mac OS X 10.9.4. Any help appreciated. I have hundreds of family histories in Evernote!

Link to comment

1 reply to this idea

Recommended Posts

It looks as though the crash is localized to your Mac Evernote Application, so your data should be safe on Evernote's servers if you sync to them.  To make sure your data is still there, go to Evernote.com, login there and review your account.  If your data is there, then things are good and the fix should be simple.

 

I suggest you submit a Support Ticket.  There are a couple fixes you could do on your own, but getting that info from the horses mouth is best.

Link to comment

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...