gilbertus 0 Posted July 24, 2014 Share Posted July 24, 2014 Hello, my wife went back to school and I started a premium account for her. She used it for months on her ipad and iphone and loved it. 2 weeks ago she got logged out of her ever-note on her iphone and tried to log back in. Unfortunately she messed up and created a new account instead. Though on her ipad she is still logged in with her premium account (I think we know the login name) but I cannot find the password.Using the reset password function is somehow not working because either: - we used a wrong email when starting the premium account or- by creating the new free account with different name but same email address it got somehow overwritten I cannot use the website for the premium support because I cannot login. Using the free account and sending a support request left me waiting for 2 weeks now without answer. I did sent another request out of the evernote app on the ipad (still logged in as premium) but havent heard anything yet. I also do not know if the support team will answer on the registered email, because then it wouldn't go into Nirvana when it was wrong in the first place. I am afraid logging out of the ever-note app to see her username, because then she will loose all access to her notes. So in short, how do I regain access to the premium account when email is not working? With a premium account I would assume there is a support hotline, but I cannot find any. Any idea how to go from here? ThanksTom Link to comment
This topic is now archived and is closed to further replies.