EN Enthusiast 26 Posted July 22, 2014 Share Posted July 22, 2014 I am a HUGE fan of Evernote; been premium for years and an Evernote evanglist to everyone who will listen (and have gained them quite a few converts). But I'm concerned and wonder if others are experiencing similar issues. Are they outgrowing their ability to support their current user base? Starting about 3 weeks ago I began having a variety of problems, but the most irritating one was that I could not sync my local EN program - said there was a problem on the client side. I tried chat and they said I'd have to open a ticket. They opened a ticket from that chat and started trying to correct this situation. After a week of "try this, try that, etc." I had uninstalled the program, reinstalled the program (2x), installed the beta, rebuilt my database (a 10 hour process since I had to restart it 6 times due to it hanging), and tried deleting individual notes that could be the cause. Nothing worked. They "escalated it to technical support" (which I thought I had been dealing with). I got NO RESPONSE from EN Technical Support for 6 days; not even when I sent emails asking if anyone was working on the issue. This was severely hampering my ability to get work done. Sure I was using the Web applicatoin, but couldn't transfer outlook emails or use the web clipper since they send notes to the local client for syncing. I asked what was up every 2-3 days and heard nothing. Finally I got a response and the issue was solved in 24 hours (it was a Penultimate note). Since then I've had images disappear from my Win EN (which I recreated by copying the note in the Web application and deleting the old note) and the iOS app crash whenever trying to create a camera note. Never had either issue before. Today again I cannot sync my local. After a chat, ticketing being started, and uploading the activity log I am again "dead in the water" without EN. The issue was immediately "escalated" to technical support; I'm hopeful it's not another 6 days before I hear from them. Again, I LOVE Evernote, but am getting irritated in that it used to be reliable and doesn't appear to be anymore. I'm happy for their growth and success, but is this causing problems for us long time users? Link to comment
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