GregCampbellive 0 Posted July 5, 2014 Share Posted July 5, 2014 Hey there, I am not a forum type of guy but this has me extremely frustrated. I am a heavy Evernote user but recently found that i did not need the Business account so i decided to downgrade and go with Premium again. I submitted a ticket on June 24 and have had no help. The chat now feature never works (does it work for anyone else?) What happened was after my downgrade, my notebooks were gone. I assumed they would be there with a possible note stating that i would need to upgraded to premium to regain access. I then paid for premium (i have receipt) but nothing has been activated. It keep seeing upgrade to premium posts all over when i open Evernote only frustrating me more. When i try to create a new notebook that i had previously to organize notes, it says "each notebook must have original name". Obviously meaning that the notebooks are there but i don't have access. I am hoping through this post that someone working for Evernote can see this to help address my issue. Original Ticket 600317New Ticket 621178 I've been a user for over 2 years and have referred at least 10 people to this amazing program but right now i'm dealing with the worst customer service i've seen in years. Has anyone had similar problems? G Link to comment
This topic is now archived and is closed to further replies.