xlknowenjoy 2 Posted July 2, 2014 Share Posted July 2, 2014 My premium account suddenly back to the free account.I use customer support to connect the Evernote team.BUT they do not reply.Please help! Link to comment
Level 5* gazumped 11,664 Posted July 2, 2014 Level 5* Share Posted July 2, 2014 Hi. If you reported this to support, you'll have a ticket number - please quote it here and I'll flag it for someone to look at. The problem is likely that if your account shows as 'free' for whatever reason, you'll get support after all us selfish Premium and Business users, so it can take a few days... Link to comment
xlknowenjoy 2 Posted July 2, 2014 Author Share Posted July 2, 2014 Ticket# 611167，I connect to Evernote team for three times.This is the recently once.The second time I connected,they replyed Ticket# 611160,but they have no subsequent reply.Thank you so much!I'm looking forward to your good news! Link to comment
Level 5* gazumped 11,664 Posted July 2, 2014 Level 5* Share Posted July 2, 2014 OK that's done. You should get a response here, or direct to your email. Might still take a day or so... Link to comment
BurgersNFries 2,407 Posted July 2, 2014 Share Posted July 2, 2014 If your premium account expired & was not renewed (for whatever reason), you revert to free. Link to comment
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