crazylegsmurphy 27 Posted June 12, 2014 Share Posted June 12, 2014 Despite my very vocal criticism of the Evernote pricing plan, I hesitantly purchased the premium service the other day. Yesterday, I was driving from Alberta to BC because I am looking for a new home. After driving 13 or so hours I stopped in line at the ferry terminal to wait for the next sailing. I figured this was a good opportunity to open Evernote and review some important travel, and house information I had added prior to leaving the house. This was my first real test of Evernote, and I was interested to see how it would work. Guess what....it didn't, at all. I opened up the app only to be faced with a repeated, "unable to sync" error message. After trying multiple times, I searched the web for reasons. It was suggested I delete the app, reinstall it, and sync again. So, despite it cutting into my limited data plan, I reinstalled the app, and logged in. Error!Now, none of my notes were available at all. I couldn't sync, I couldn't access them, I was stuck. All the important information I needed was unavailable to me. I was very upset and so I wrote support for some "premium" help.Later on that day, I read on BBC News that Nevernote suffered a denial of service attack. No, I didn't get an email, or a in app message, or anything...I had to read about this from a British news source. Needless to say, I wasn't able to access the important info, and had to call a friend, long distance, to boot up my home PC and email me the info. A day later I get an email from support saying, "ya, sorry about that, we suggest you use a desktop browser."Yup, use my PC,mat home, instead of the mobile app, and the offline service I payed for. Well, turns out it wouldn't have helped, you know why? Well, you see, the fine print with this "premium" feature of being able to read notes offline, is that you have to choose which notes sync offline. Yup, that is right, you can't just add a new note, run out the door and have access to your notes like any normal app would allow, you have to manually open the app at home, sync it, then manually choose to save that note to your device. This is the "premium" feature you pay $45 per year for.....per.....year. So, not only was I unable to access my important information online, or offline, but the solution was to use my "desktop browser" until further notice.....right.This is I addition to the plethora of other shortcomings I've found with this app. For example:- my girlfriends shared tags don't sync to my device. - the app deleted the tags I've added (thanks for wasting my time there)- the formatting of notes on the mobile browser is terrible- you can't format many of the desktop notes unless you manually export and tweak the XML file- you can't choose which thumbnail to use on your notes- you can't resize your images (premium feature is more space....hmmmmm)- the card view is cluttered with text you can't get rid of- collaborated notes often have conflict errors - no contacts, so you have to manually type in your contacts email each time you shareMy girlfriend got 30 free points for reporting a bug fix, and 120 points as a promotion from her carrier. I was unable to access my notes, lost data reinstalling the app, incurred long distance charges having to call a friend (inconveniencing my friend), lost my tags, and all I got was a, "sorry buddy, not our fault!" A day later. I am writing this for anyone who is thinking of getting the premium service. My advice is don't. It simply isn't worth it considering the hassle it takes to use the features. "Premium" support is seemingly not much better than regular support, and the collaboration/sharing isn't really well done. I am actively looking for another service and will be refunding the balance of my premium account as soon as I find something that works better. I know some of you are saying to yourself that I am overreacting, but let's be honest, $45/y for the premium service is just not cool. There are so many great services out there that charge nothing, or way less for much better features. I realize DDoS attacks are not the norm, and are beyond Nevernotes control, but a company who has this many users should have taken precautions before this happened. And, when it did happen, they should have been a little more willing to ease the frustrations of their paying customers, than to simply say, "sorry" and suggest they use the desktop browser until some unforeseen time. This customer is not having a great user experience so far. If it weren't $45/y, I would probably just chalk it up to another company not ready for prime time, but 45/y is a very questionable cost considering the alternatives out there, and what they offer. Link to comment
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