eldid 0 Posted June 11, 2014 Share Posted June 11, 2014 2 weeks ago my notebooks got duplicated on its own, sent a support request no reply. Last week I decided to delete the duplicated notebook, only to find out later on that all my data was deleted as well even if duplicated notebook showed 0 notes; sent a support ticket no reply. I also found out that I cannot sync, sent another support request no reply. Early this week I sent another support request to fup, still no reply. I'm very troubled by the lack of support and communication from Evernote. even more troubled that my data was deleted. Hope someone can assist. Link to comment
Level 5* Metrodon 2,188 Posted June 11, 2014 Level 5* Share Posted June 11, 2014 Can you post your ticket numbers? We can then flag this for an employee. Link to comment
BurgersNFries 2,407 Posted June 11, 2014 Share Posted June 11, 2014 2 weeks ago my notebooks got duplicated on its own, sent a support request no reply. Last week I decided to delete the duplicated notebook, only to find out later on that all my data was deleted as well even if duplicated notebook showed 0 notes; sent a support ticket no reply. I also found out that I cannot sync, sent another support request no reply. Early this week I sent another support request to fup, still no reply. I'm very troubled by the lack of support and communication from Evernote. even more troubled that my data was deleted. Hope someone can assist.Did you look in the Evernote trash??? Link to comment
BurgersNFries 2,407 Posted June 11, 2014 Share Posted June 11, 2014 Also, FYI, if you are thinking the notebook was duplicated b/c it shows up in all notes/notebooks, that would be wrong. I'm guessing that's what happened. All notes/notebooks are just that. So sure, if you delete the notebook from all notes/notebooks, you're deleting the live notebook. And vice versa.It's helpful if you mention what client are using, when asking for help. Link to comment
eldid 0 Posted June 12, 2014 Author Share Posted June 12, 2014 Can you post your ticket numbers? We can then flag this for an employee.That would be very helpful thanks.Support ticket numbers are - 563959 and 546894. I think these two tickets would more or less summarize my concern. Thanks so much! Link to comment
BurgersNFries 2,407 Posted June 12, 2014 Share Posted June 12, 2014 Did you look in the Evernote trash??? Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.