Jump to content
We apologize for the inconvenience, but chat support is currently unavailable. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding. ×

Evernote for Android doesn't allow to reinstall

Recommended Posts


I'm have been using Evernote App for Android 4.3 on Galaxy SIII (German) for quite some time.


Yesterday I have decided to move evernote from my internal phone memory to my SD Card.

Unfortunately, this did not work for some reason and I cannot start Evernote anymore. Even worse: Android tells me evernote APP doesn't exist.


When I try to reinstall from Google play it downloads the app and - when it starts to  install - I get the "unknown error code at istallation '-24' "

(In German: Unbekannter Fehlercode beim Installieren der App "-24")


What can I do to be able to reinstall?




Link to post
  • Level 5*

This seems to be an Android error rather than an Evernote one - try searching the internet for some suggested fixes.  Provided you're happy that there is no unsynced Evernote data on your phone,  the best option seems likely to be to use a file manager app to search for and delete "com.evernote" style leftovers - any filename that is clearly Evernote.  Then restart the phone and retry the download and install.

Link to post

Thank you very much!

I deleted everything that looked like "com.evernote" except I was unable to delete a folder in the root-folder (my phone is not rooted) called "mnt/asec./com.evernote-1" and has subfolders "lib" and "lost+found" and a file with and evernote icon called "pkg.apk".


I also have a folder on my phone directory called EVERNOTE which contains all the photos and doc-photos I ever took with evernote. Nothing else. I guessed I don't have to delete this.


When I try to reinstall evernote I still have the same problem with the same error message.


I tried to restart the phone with and without external card. No change However, there is another bug, (related or not to the bug with reinstalling evernote) I can only start the phone without the external SDCard...


Any advise?

Will try to search in Android forums...


Thanks again!


Link to post
  • Level 5*

:huh:  Nope sorry - that was the limit of my acquaintance with Android issues.  If you haven't already gone the support ticket route with Evernote (see below) I suggest you check with them.  Good luck - and please let us know the fix when you find it!

Link to post
  • 3 years later...
  • Level 5*
8 hours ago, Mike11310 said:

I can not reinstall evernote on my Samsung A5 Android, "Unfortunatly Evernote has stopped"

Odd.  Is it possible to uninstall?  If so,  I would suggest you try installing again...

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...