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Problem enabling 2 step auth "Your code doesn't match what we're expecting."


Zen

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Dear support,

 

Im having problem trying to enable 2step authentication using code generated by my android google authenticator app.

  1. In Evernote website i started the 2step enable process > received email with code > used email code OK
  2. In next step I received SMS with code which worked also.
  3. Finally I scanned QR code with android google authenticator app, but all codes generated by android app when filled in Evernote 2step website page returns message>
  4. "Your code doesn't match what we're expecting."

 

FYI> Im using Google Authenticator android app for other things with no problems.

 

Can someone please suggest me what can I do to sort this problem ?

I really would like to enable 2step feature.

I'm also a Premium evernote user.

 

Here it is the screenshot of the error I got when I put in evernote website the code generated by android google authenticator:

ever2step.png?psid=1

 

 

Thank you,

Zen

 

 

 

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Dear Zen

 

I hope you put that in a support request (see below) as well,  because we here aren't support as such..

 

Thanks Gazumped,

 

I just created a support ticket.

 

Regards,

Zen

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