nminter 0 Posted April 11, 2014 Share Posted April 11, 2014 Posting this in an effort to help others that might be experiencing the same problems. My day to day use of EN is like this: use EN mainly from my Windows PC, then rely on sync via the EN cloud to automatically propagate those updates to other devices, in my case Galaxy S4. I rarely visit EN online, and only when I've got problems like these! I understand that the EN cloud is the mother ship and should hold the definitive, most up-to-date copy of everything. Recently however, after submitting to another system upgrade, updates stopped working from my Windows PC, even though there were no error messages from sync. I didn't realise immediately, only after a few days when I'm standing in front of a client trying to retrieve some important information on my S4, only to find old data! So now I have multiple updates on my Windows PC, with the EN cloud and my S4 both out-of-date! They are some very frustrating threads on this topic from last year, so it's a problem that EN obviously have yet to resolve. As a non-Premium member it's difficult to get access to proper help and the help route overall seems largely inadequate. I have a call in at the moment (ticket #452973) with a stock reply, but I have no idea where to go to see the status. My current status is that I now have sync working properly again but with lost data. I did this (from helpful threads) by: Exported all notes on Windows PC (make sure you have all notes selected, otherwise EN just exports the current selection)Stopped EN on Windows PCRenamed EN database file on Windows PCStarted EN on Windows PC (this should trigger the immediate rebuild of everything from the mother ship) I tried to import the exported notes on my Windows PC (I turned off sync completely first), but all it did was stuff them all in to a single Notebook, so not much help there. Bottom line is now I have a fundamental distrust of any upgrades not causing syncing problems. Link to comment
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