Phil Moore 14 Posted March 3, 2014 Share Posted March 3, 2014 I have a concern based on what the EN Desktop is showing and what the online EN Application is showing. Simply put the attached images show that the EN Desktop thinks that there are 11 notes in trash and the online EN Application is showing zero. I have expressed concerns before with sync issues based around tags. I have also just logged a call with EN Support as I am getting 2 errors based on 2 notes where it is showing an error on sync with "contains resource with missing data" Link to comment
BikeLaw 2 Posted April 5, 2014 Share Posted April 5, 2014 Phil, Any news yet? I was thinking of running my business with EN Business but I have the same problems you have. Unsettling! Link to comment
Level 5* GrumpyMonkey 4,319 Posted April 5, 2014 Level 5* Share Posted April 5, 2014 I have a concern based on what the EN Desktop is showing and what the online EN Application is showing. Simply put the attached images show that the EN Desktop thinks that there are 11 notes in trash and the online EN Application is showing zero. I have expressed concerns before with sync issues based around tags. I have also just logged a call with EN Support as I am getting 2 errors based on 2 notes where it is showing an error on sync with "contains resource with missing data"Please keep us updated and, if you don't mind, include your support ticket numbers so that staff can follow up. Link to comment
Phil Moore 14 Posted April 8, 2014 Author Share Posted April 8, 2014 Sorry for the delay in getting back to this. I have had numerous issues with Sync consistency and missing data and so on, it is highlighted all over the forums and the blogs and so on. It it the fundamental reason or possibly one off as to why the CEO issued a public letter surrounding these issues. I have had several personal and business tickets open with Evernote. All efforts to resolve are the same. Uninstall ENReinstall ENSyncSee if that fixes it Thrash in EN Business is showing documents that are not actually there. Sync on desktop OK, go to Web Console and Thrash = 0 Separate to the above, I move an EN Business note or two to Thrash, get an error on my next sync "resource with missing data" Ticket# 387445 The long and short of how this was fixed... Neither myself or the EN Tech knows how we resolved it to clear the error on sync. Something like... Restore notesSync (Error Y/N) if N continue which it was eventuallyDelete notesEmpty thrashSync (Error Y/N) if N Continue, but this time YRepeat steps above until Sync Error = NEmpty ThrashCross your fingersSync OKHope it doesn't happen again.Close ticket The correct word was used by BikeLaw "Unsettling" and to be honest it is. It is like roulette now where you hope Everything is remembered..... Link to comment
BikeLaw 2 Posted April 8, 2014 Share Posted April 8, 2014 I have great news! All of my sync issues were fixed by a pre-release update for Windows. I was sent an .exe file by EB support, installed, and no problems at all. My hope is that the business sync bugs have been permanently fixed by this pre-release update! I am unsettled that these bugs existed in the first place (wasting a bunch of my time), but relieved by the response of EN and the code fix. Link to comment
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