HELP I don't know my username?

[fritzcg 0]

I have all my notes for work on  my iPad, I wanted to link it to my  phone to it but i didn't know my username so i logged out and logged back in  only to realize that I  guess i made another account.  And the new account that I need i don't know what username and/or password it is under so i cant get into it and i cant  get a hold of their customer support. The only clue I could come up with  is that when I try  a certain username it says it has sent me a reset email, but I dont know what email it is sending it to or even if its for me. Please help. 

[Wordsgood 526]

Have you tried searching your old email to see if you can find your registration email when first signing up for Evernote?

Wordsgood

[fritzcg 0]

Yes,  I have more than one email and none of them are getting the reset  email and I don't see the registration email. 

[BurgersNFries 2,407]

I have all my notes for work on  my iPad, I wanted to link it to my  phone to it but i didn't know my username so i logged out and logged back in  only to realize that I  guess i made another account.  And the new account that I need i don't know what username and/or password it is under so i cant get into it and i cant  get a hold of their customer support. The only clue I could come up with  is that when I try  a certain username it says it has sent me a reset email, but I dont know what email it is sending it to or even if its for me. Please help.

If you're not receiving the email, then it's most likely going to an address you are not checking, for whatever reason. Could be b/c it's incorrect or one you no longer use.

You should submit a support ticket. (See my signature).

[Shukry 0]

I think i have the same problem.

 

i don't understand, i just upgraded to PLUS, and it seems like the email i bought the account with, and the username  are not the same..???

Although I have the receipt for my purchase on the email, but when log in EVERNOTE using the same email....it is s a BASIC Evernote...and ALL my NOTES/NOTEBOOKS are gone!

This is soo frustrating, pls I hope someone can help.... i wrote to Evernote in FACEBOOK via pm, but no answer

 

[amanda_h 300]

Hey @Shukry,

I looked up the email address associated with your Evernote forum account and it's coming up as a Basic subscription. I'm going to create a support ticket on your behalf, and follow up with you via email to get some more information. Thanks for your patience!

 

EDIT: Adding ticket #1846189 for reference

[Shukry 0]

thank you, but cant you see that i have the plus account with the same email???

 

[amanda_h 300]

@Shukry - Each Evernote account is associated with a unique email address, so the same email address can't be linked to both a Basic account and a Plus account. I sent you an email asking for a little more information, I'll keep an eye out for your response.

[Shukry 0]

I just replied to your email, with a screen shot of the receipt- that I have purchased with Evernote PLUS

[Shukry 0]

@amanda_h   I have answered all the questions I got on the emails. I sent the screenshot and the activity log as requested. I need to know if there is any hope of getting back my notes and notebooks, or are they lost for good?

thanx in advanced.

[Shukry 0]

@amanda_h     my notes/notebooks are gone..? i need an answer.. pls...thanx

ticket #1846189 for reference

 

[amanda_h 300]

@Shukry - I have your ticket and will be continuing all correspondence via the email ticket we have going, rather than via this thread.

[yin rong 0]

I have the same problem. I login my account, and found no notes.  Maybe I forgot my account, or Evernote lost all my data ??

[Shane D. 1,818]

@yin rong From what you've described, it sounds as though you've logged into a new/different account.

What device(s) are you using?

Also, if possible, please try signing in using any other email addresses that you may own.

[Kany ZHAO 0]

I have a similar problem.

When i login by my gmail, it seems that i have logged in a completely new evernote account.

My husband has shared with me some of his notebook but it doesn't appear in my evernote anymore.
He has to re-create the share permission.

I doubted what if the old notebook has shared to whom?!

 

From the pic below, the 2nd one is the one he newly added, while nobody knowing what's going on with the first sharing.