AllenS 6 Posted February 4, 2014 Share Posted February 4, 2014 Today my laptop and tablet, both WIN 8.1 began displaying runtime errors each time I've attempted to start Evernote. My WIN 8 phone does not have the same issue. I'm using the Evernote desktop version on both, although I have the Evernote Touch installed on my tablet as well. I just checked and it seems to work fine -- (Evernote Touch on my tablet) I tried reinstalling v. 5.1.2.2387 on my laptop and received the same error.I tried downgrading to v. 5.0.3.1614 on my laptop and received the same error. How can I have the same exact problem on both my laptop and tablet at the same time? I've had no problems with either in the past. Allen by the way... I did submit a ticket. Link to comment
Level 5* gazumped 11,664 Posted February 4, 2014 Level 5* Share Posted February 4, 2014 Whenever technology goes wrong for me, it usually does so in the most inconvenient and confusing way possible and at the worst time - so two devices simultaneously throwing the same error isn't necessarily an indication that the software went rogue. How's your internet connection? Can you see your notes via the web interface on Evernote.com? I'd check the trash notebook on any version of Evernote that works and delete the contents. Then -Submit a support ticket, just in case... Backup your laptop database file - should be at C:\Users\<user>\AppData\Local\Evernote\Evernote on a W8 system Rename it to .BXE Restart Evernote. Your database will restore itself from the server, which can take some time. If Evernote still crashes, Revo uninstall and reinstall (search around here for fuller instructions if you need them)Being totally paranoid I'd also do a complete virus and malware check on my devices, and a clean up of caches, temp files and empty folders. Hope some of that helps... [Edit] - Sorry - I see that you did the ticket already... Link to comment
AllenS 6 Posted February 4, 2014 Author Share Posted February 4, 2014 Gazumped...Thank you for the 'Revo' help. I had uninstalled, but not nearly as completely as 'Revo' did! I reinstalled the recent WIN 8 desktop version and it is working just fine now. I appreciate your timely help!! Link to comment
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