I PAID FOR PREMIUM AND AM NOT GETTING IT

[pcomp 1]

I PAID FOR PREMIUM AND AM NOT GETTING IT

 

EMAIL SUPPORT GAVE ME AN AUTO-RESPONSE, SAYING BASICALLY NOT TO HOLD MY BREATH WAITING FOR A REPLY.

 

I CAN NOT CHAT WITH SUPPORT, AS THEY DON'T REALIZE THAT I PAID

 

I CAN NOT PHONE THEM, AS THERE ARE NO NUMBERS LISTED

 

ALL I CAN DO IS CANCEL MY PAYMENT, WHICH I AM ABOUT TO DO, BUT IS A HASSLE.

 

If anyone here can offer useful advice (not log out and back in...) I'd really appreciate it.

 

Thanks,

 

Very frustrating.

[spg SCOTT 736]

Hi

Sorry to hear you are having troubles.

Can you post the ticket number you received? I can then flag the thread for someone from Evernote to take a look, and hopefully get you sorted.

Also, I believe it is helpful if you can send the receipt of the payment so that it can be sped up. So have that ready to send when you are asked for it.

How did you buy it? I am guessing through an app store?

Scott

[pcomp 1]

No App store.  I upgraded through the web app, and paid via paypal.

 

Pay Pal # is : I-79KPJSFL88V6

 

Support ticket # is 334969.

 

Thanks,

 

Stephen

[spg SCOTT 736]

Ok, I have flagged that for the admins to see. Hopefully they can get you sorted

[gbarry 2,658]

No App store.  I upgraded through the web app, and paid via paypal.

 

Pay Pal # is : I-79KPJSFL88V6

 

Support ticket # is 334969.

 

Thanks,

 

Stephen

 

You should have a tech looking at your ticket soon, slotted for today.  Thanks!

[baamoolady 4]

I'm in the same boat.  Last week, I experienced significant data losses after applying Evernote's upgrades to their Windows client.  I lost recent notes from synched files as well as over 20 local (non-synched) notebooks.  I'm a Premium user, and I immediately opened a support ticket and NINE DAYS LATER (including Saturday and Sunday) I haven't received anything but robo-messages and "We're going to work on this - thanks for your patience."   Evernote has become a critical tool for me, and I've sung its praises far and wide.  But I'm really questioning whether I can continue to use it in this manner if I can't get support, even on data loss issues, for nine days.  And it's Friday night, so it will no doubt be at least 12 days.

 

I'd gladly pay more money for access to Level 1 Tech Support on critical issues.  (And, yes, my data is backed up.  But I'm not going to attempt restores for the database until I can understand what happened and why, and what action is needed to insure it doesn't happen again.)

 

One point of speculation:  the Evernote site noted that they do routine maintenance on the site on Wednesday evenings.  I applied their Windows updates on Wednesday evening, I don't know when regular synching too place during that time, and I'm wondering if wires got crossed.