Da Bozz 4 Posted January 30, 2014 Posted January 30, 2014 Hi, I have "Always show PDF documents as attachments" activated, but whenever I insert one, it is shown as document. I have to close and reopen the note, then it's shown correctly (as attachment). Will this be fixed?
Level 5* gazumped 12,213 Posted January 30, 2014 Level 5* Posted January 30, 2014 I'd suggest a support request (see below) to raise this officially - don't use that feature myself, but the PDFs that I import and mark as attachments happily start and stay that way without any problem. How are you inserting files - drag/ drop or import folder or... ???
Da Bozz 4 Posted January 30, 2014 Author Posted January 30, 2014 Hi gazumped, and thanks for your response. I import them from Windows Explorer with Ctrl+C and Ctrl+V, windows standard. Opened a ticket, let's see what the staff has to say.
Level 5* gazumped 12,213 Posted January 30, 2014 Level 5* Posted January 30, 2014 Typically I drag and drop - might be worth a try, but if it works and Ctrl-C / V doesn't. that's worth reporting anyway...
Da Bozz 4 Posted October 4, 2015 Author Posted October 4, 2015 So, the issue still persists, support didn't do anything.
Level 5* gazumped 12,213 Posted October 4, 2015 Level 5* Posted October 4, 2015 22 months later it's still an issue? What did Support say? Do you still have the ticket number? (If you post it here we can maybe get someone to have another look...)
Da Bozz 4 Posted October 4, 2015 Author Posted October 4, 2015 22 months later it's still an issue? What did Support say? Do you still have the ticket number? (If you post it here we can maybe get someone to have another look...) Hi, yes, it is indeed. I haven't really used Evernote for a longer time now and now that I do i still experience the problem. Support just gave me useless hints.
Level 5* gazumped 12,213 Posted October 6, 2015 Level 5* Posted October 6, 2015 Hmmn. There should have been quite a few updates over that period - are you on the current version 5.9.1 ?
Da Bozz 4 Posted October 6, 2015 Author Posted October 6, 2015 Hmmn. There should have been quite a few updates over that period - are you on the current version 5.9.1 ? Yes, I am. And still, I insert the PDF document and all the pages are shown inside the note, then I switch to another note and back and voila, now it's correctly shown as an attachment. This is just very inconvenient.
Level 5* gazumped 12,213 Posted October 6, 2015 Level 5* Posted October 6, 2015 ..and in the 'useless hint' category, did support lead you through uninstalling and reinstalling the application, and renaming the folder and rebuilding the database? -I don't know whether this is a bug of which Evernote are aware, because I tend to leave that option off, and just display PDFs normally inline unless I want them attached for some reason (like if there are several files in one note). In that case I'll either right-click and 'show as attachment', or press and hold Shift as I drag the file into a note, which attaches it as an icon, not inline. Only suggestion: if this is still an issue for you - report it (again) as a bug (choose that heading in the first drop-down after clicking the link below and logging in) - you won't necessarily get any feedback, but you could also tweet @Evernotehelps with the ticket number for comments...
Da Bozz 4 Posted October 6, 2015 Author Posted October 6, 2015 Yes, of course, reinstalling is always the first thing to do and never helps. I will file a new ticket, let's see what they say.
Da Bozz 4 Posted October 12, 2015 Author Posted October 12, 2015 Ok, now this time it seems like they understood the problem. Support agent told me that the issue will be forwarded to the tech department.
Da Bozz 4 Posted October 15, 2015 Author Posted October 15, 2015 Little update: They told me to install the Beta, but the problem still persists.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.