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My sky pen audio will not sync to Evernote

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I've had my livescribe for a few months.  At first, recordings and paper notes were syncing just fine.  For the past few uses my pen indicates it's recording, however, no recordings sync to the evernote applications.  Paper notes still sync fine.  It's the audio that I need.  I tried searching the KB for answers and can't get any articles to open.  Any assistance would be greatly appreciated.  Also, I'm not clear how to get support for this product.


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