JanetS 0 Posted January 15, 2014 Share Posted January 15, 2014 Have Outlook 2013 on 2 computers, both Windows 8, both 64 bit. the Evernote add-in installed just fine on one machine, won't on the other. Evernote support keeps saying it isn't compatible with Outlook 2013, 64 bit, but It works on one of my machines!!! HELP anyone!!!! Link to comment
Level 5* gazumped 11,652 Posted January 15, 2014 Level 5* Share Posted January 15, 2014 Interesting.. I run Outlook 2013 and W8 64 bit - no problems here. Have you tried uninstall/ reinstall? (With all the necessary protective bells and whistles..) Link to comment
JanetS 0 Posted January 15, 2014 Author Share Posted January 15, 2014 I have done the uninstall/reinstall several times! they keep telling me to re-install as administrator, but haven't figured out how to do that yet!! Link to comment
Level 5* gazumped 11,652 Posted January 15, 2014 Level 5* Share Posted January 15, 2014 Is the computer that's misbehaving a work one? Link to comment
JanetS 0 Posted January 15, 2014 Author Share Posted January 15, 2014 its a home/work one. i have unistalled several times, re-booted, reinstalled as administrator like the support said. still nothing! Link to comment
JanetS 0 Posted January 15, 2014 Author Share Posted January 15, 2014 its a home/work one. i have unistalled several times, re-booted, reinstalled as administrator like the support said. still nothing! Link to comment
Level 5* gazumped 11,652 Posted January 15, 2014 Level 5* Share Posted January 15, 2014 Hmmn. Wondered if it had been set up by an unfriendly IT person so you didn't have access as an Admin. If you have reinstalled as admin that won't fly. Ok so when you say the Evernote add-in won't install, d'you mean you get errors, or you just don't see the little green elephant in your tool-bar? If you don't see the elephant, when you right-click in an email do you get a menu that includes "save to Evernote" options? Link to comment
JanetS 0 Posted January 15, 2014 Author Share Posted January 15, 2014 i get both an error message that Evernote add-in isn't valid. Also no elephant on the toor bar, or right click option to save to evernote. Link to comment
Level 5* gazumped 11,652 Posted January 15, 2014 Level 5* Share Posted January 15, 2014 OK that pretty much exhausts my possible suggestions - if you'd like to post your support ticket reference here I can get someone to have a look at the notes and confirm whether Outlook should be supported. I can't believe it's not. I know 2003 is not supported because its too old now but quite a few folks use 2013.. There are a few folks around here that are much smarter than me (well, they think they are) - they'll maybe drop by in the next day or so with any suggestions. Meantime sorry - the only bright spark is that you can still forward emails to your Evernote address to get them Evernoted! Link to comment
Art Froelich 0 Posted March 4, 2014 Share Posted March 4, 2014 I too have been having this issue. I am on Windows 8 with Office 2013. Microsoft has confirmed that Evernote does cause Outlook to crash and with the release of O2K13 SP2 they have since removed Evernote from starting: http://support.microsoft.com/kb/2817430 Link to comment
Level 5* gazumped 11,652 Posted March 4, 2014 Level 5* Share Posted March 4, 2014 Well, Win 8 64-bit is still running Outlook 2013 + Evernote without problems for me - haven't gotten around to the service pack yet. Thanks for the headsup tho - I would've been worried if I lost my Evernote icon without an explanation.. I'm guessing if the problem is 'official' one party or the other will be working on fixes coming to a version near you - eventually. Link to comment
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