JSB-FR 14 Posted January 13, 2014 Share Posted January 13, 2014 Hi there, I'm supposed to be a premium user until 01/14/14, which is tomorrow, unless I'm mistaken.So why Evernote won't recognize me as premium? I have an issue apparently with a card for the business account which I'd happily try to resolve, but now both of these accounts have been nulled, the email I received today (and the previous days) haven't mentioned any premium issue (I had no warning about the premium expiration I just found out today when I wanted to inquire about the business issue). However this morning email informed me my business account had been deactivated and told me to email a specific address if I thought there was a mistake, which I did, but actually I received a few second later an automated reply "We're sorry, we weren't able to file your request. (demande #306091)" and the message asked me to look for help, premium users getting faster help but I'm no longer premium user (though I should be) anyone could contact me? I'm sure it's just a question of my company card update (which I changed last Friday) At least put me back on premium until tonight, please? Thanks Link to comment
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