Icedchillipepper 1 Posted December 25, 2013 Share Posted December 25, 2013 Hi,Every time I use my Evernote app and every time I save a note a pop up comes up saying it cannot sync and prompts me to send a report. I have tried to send the report but every time it just sits there forever with the spinning green circle until I get fed up!I use the iPad 4 and iOS 7.How can I get this issue fixed if I can't send the error report?Help?Anyone? Link to comment
Level 5* gazumped 10,333 Posted December 26, 2013 Level 5* Share Posted December 26, 2013 Hi - have a search around the forum for more information, but there's a thread here which suggests removing and re-installing the app: To avoid losing your unsynced Notes before a reinstall.1.) Export Note to your email.2.) Do this for each unsynced note.3.) You can then double-click on the .enex file on a different device to import it into your Evernote account.AND... delete the app from your device and from iTunes.Download the app to iTunesPlug your device into your desktop computer and sync. - If you want to raise a support ticket (remembering it's a holiday season) you can do so from the website - see below for a link. Link to comment
Icedchillipepper 1 Posted December 26, 2013 Author Share Posted December 26, 2013 Thank you for the information. This has been happening for a while now. I'd be petrified to delete the app as I save a lot of notes an don't know how to tell which are synced and which are not. Thank you for the direction to the support page, I hadn't been able to find this info easily through the app. Happy holidays Link to comment
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